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......... ..................... . .......... <br /> DocuSign Envelope ID: F9EEB204-AFE5-4984-B49A-37234E3B3DBD <br /> 2.2.3 Online Remote Systern: SUPport & Diagnos.tics <br /> Online, /Rernote ystern Support&diagnostics. Monday through Friclq: &0OAM- <br /> 5:00PM System and software troubleshooting and diagnostics wil I be provided: <br /> rernotely through the online Support service (up to 8 hours); to,enable faster response <br /> to emergency service requests arid to reduce the costs and disruptioris of downtirne. <br /> Siemens will respond, Monday thrOUgh Friday, during the hours of 8:001 AM—5:00 <br /> PM, excluding Holidays, upon recolving,notification of an crTiergenq, as determined <br /> by your staff and' <br /> If rkNnote diagnostics dicterr-nino a site visit is required to resolllve the problem, a <br /> technician can be dispatched, Orisite dispatch wil'i be billable per our current time <br /> and material policy (see Appendix A),. <br /> II <br /> Siemens Industry, Inc. May 3,01, 2014 Page 8 <br />