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DocuSign Envelope ID: F9EEB204-AFE5-4984-B49A-37234E3B3DBD <br /> 2 Service Solution <br /> 2.1 Servi:ce Team <br /> An important benefit of your Service Agreement derives frorn having the trained <br /> service personnel of Siemens familiar with your building systems. Our <br /> implementation team of local experts provides thorough, reliable service and' <br /> scheduling for the support of your system. <br /> The following:list Outlines the service team that will be assigned!to the service <br /> agreement for your facility. <br /> Oran ge.Count y's Assigned Team of Service Professionals will in,cludde: <br /> Randy Veno, Service Program Manager, is responsible for ensuring,that our <br /> contractual obligations are delivered, your expectations are being met and you are <br /> satisfied with the delivery of our services. <br /> Neal Smith, Primary Building Automation Specialist is responsible for performing: <br /> the ongoing service of your building automation system. <br /> Greg Welch is your Secondary Building Automation Specialist, Greg will be <br /> familiarized with,your system to provide assistance in two man task and in-depth <br /> backup coverage. <br /> Will Tattersall, Service Sales Account Executive manages the overall strategic <br /> service plan based upon your Current and future service requirements. <br /> Craig Martin, Service Operations Manager is responsible for managing the <br /> delivery of your entire support program and service requirements. <br /> Customer Response Center <br /> Emergency Phone I Online Response— Normal Business Hours Service <br /> Team Leader, After Hours = Siemens Emergency Response Center <br /> Siemens Help Line- 1-866-728-7678 <br /> .......... ....................... <br /> Randy Veno is responsible for scheduling your preventive maintenance visits, <br /> and handling;:your emergency situations by taking the appropriate action. <br /> Randy 'eno or Mary Beth Davis can assist with all service invoicing including <br /> your Technical Support Program and Time and Material projects, <br /> Siemens Industry, Inc. May 30, 2014 Page 4 <br />