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................................... ....... <br /> DocuSign Envelope ID: F9EEB204-AFE5-4984-B49A-37234E3B3DBD <br /> 1' .2 Sierriens Ca pab ht ies & <br /> Commitment to Our Customers <br /> Siemens Industry, Inc. Building Technologies Division is the leading single-source <br /> provider of cost-effective facillity perforrnance solutions for the cornfort, life, safety, <br /> seUtrity, energy offliciency and operation of sorne of the most technically advanced <br /> buildings,in the world. <br /> Siemens Is pleased to offer this proposal for technical support services to y our facilrty,, <br /> For more than 150 years, Siemens has built a CUIttAre, of long-terrin commitment to <br /> customers throuc h inn iovation and technology, <br /> We are corifident that we have the capabilities to rneet your critical facility needs <br /> today and'in the future, and!we look forward!to the opportunity to serve you. <br /> 13 Ouality Asstirance <br /> At Siemens Industry, Inc., we are dedicated to customer satisfacfion. "To achieve <br /> this, we have a quality assurance process, which enables you to assess your <br /> service program. <br /> Through implementation of our Quality Assurance Best Practices, we ensure that <br /> our delivered services are of the highest quality. <br /> Our Quality Assurance Manager will meet with you regularly, at your <br /> convenience, to discuss our performance and your satisfaction with the quality of <br /> service that is being provided under YOUT program. <br /> Siemens Industry, Inc. May 30, 201!4 Page 3 <br />