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Orange County should adopt standards for these measures based on improving OPT performance <br /> over time. These statistics should be monitored closely and often over time by the Orange County <br /> Transportation Advisory Board to assess overall performance. Table 4-7 presents an example of <br /> performance measures from other transportation systems in North Carolina. The acceptable range of <br /> values for performance measures are also included. When comparing OPT to other systems, it is <br /> necessary to keep in mind the nature of the area OPT serves (large area, few residents), and the large <br /> number of long distance medical trips provided by OPT. Long distance medical trips tend to be quite <br /> costly per passenger. The most important concept for OPT to concentrate on is improvement in efficiency <br /> and effectiveness over OPT's own measures over time. Favorable performance in comparison to other <br /> systems is less important than favorable performance over OPT's current measures. OPT should focus <br /> it efforts on reducing its hourly costs by offering more hours of service or by administrative cost savings. <br /> Other areas for periodic review include: <br /> • Transportation Operations <br /> -- Service Delivery <br /> -- Safety and Training <br /> • Maintenance <br /> -- Vehicle Effectiveness <br /> -- Maintenance Activity Effectiveness <br /> -- Maintenance Activity Efficiency <br /> -- Non-vehicle Maintenance <br /> • Planning and Marketing <br /> -- Service Planning <br /> -- Schedule/Service Planning <br /> -- Public Relations and Client/Agency Information <br /> -- Budgeting and Financial Planning <br /> • Management and Organization <br /> -- Organizational Effectiveness <br /> -- Management/Decision-Making Process <br /> -- Coordination with other agencies not currently participating <br /> -54- <br />