Agenda - 12-04-1995 - VIII-C - Laserfiche WebLink

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I 6 i EXHIBIT C SOFTWARE TECI MCAL ASSISTANCE CCS to 'des Technical Assistance Services for the Application o gK j pp on S ftwsm 2.2 Licensed will make available to CCS,on a reasonable bads,data necessary listed in Ealtibn B and Other Licensed Software in Exhibit D to this Agreement for the successful support of the Softwam,including all currently existing under the following terms and conditions. master files. CCS shall not disclose this data to persons not authorized by 1 1 CCS or Licensee. 1.1 CCS shall make available staff for phone consultation and dial-up assistance 2.3 Licensee sprees that adequate backup copies d all on-line disk files must be regarding the standard Application Software listed in Exhibit B to this kept on backup media. Ibmefore,Licensee agrees to create and keep backup Agreement during nmmal budnea hours(6:00 AM-5:00 PM Pacific Time). media according to the following schedule: 1.2 CCS shag ptov�des Technical Services based an the Technical Support Plan 2.3.1 A complete backup will be performed daily of all dynamic disk files. purchased by Licensee and indicated below: 2.3.2 The daily backup media and any corresponding reports will be kept at Basic Technical 4ii,�•�•••� the computer cite for a mi intum p�sod of two weeks. These media will not be used again u backup during this two week period. applicable not applicable 2.3.3 The last set of back mp media crated each month will be retained at an General assistance with software applications off-site location for a period of not lea than six months. Installation of routine software upgrades and patches 2.3.4 The last set of backup media crated each quarter will be retained at an - Advice an backup and recovery off-site location for a period of not less than two years. •Training questions 2.4 Licensee specs,at its own expense,to provide CCS access to Licensees cemputer system,at a date rate of no lea than 9600 baud,during omal •Data access dictionary terms business hours is a CCS-a ed telephone modem. Such g on shall •boy�guage be operabla prior to initial software installation and shall�operable for • the duration d CCS'obligation to Licensee for Software Technical Procedural Languages Assistance services. •BASIC 3 CHAR(.RR AND PAYMENT TERMS •User-defined database 3.1 Licence sgrees to pa GCS the rates listed in Exhibits B and D for Software •Provided Licensee staff requesting assistance has successfully completed Technical Assistance herein selected. CCS training on this subjecL 3.2 Rata shall become effective thirty days after installation of the initial Any additional services not outlined above,that am provided by CCS will Application Software and shall be renewed on the first day d each calendar be charged at$135.00 per hour. year(the'Renewal Date'). Technical Sneeert EU 3.3 Additional services provided by CCS not coveted hereunder will be charged applicable _�not applicable at the following per hats rate: Software Services $135.00 Includes all of the services offend in Basic Technical Support,plus the following services at$75.00 per hour. 3.4 notice to the Licenses. Rates may be adjusted by CCS on the Renewal Data upon thirty days written Repairing corrupted data notice Hardwar supper 3.5 Annual Urddau license renewal fns L dun upon initial installation and upon each anniversary date of the system installation. UNDO Support 3.6 Annual operating system license renewal fees am payable beginning on the UniData Support first anniversary date of the installation and are Payable regardless of whether PC support the manufacturer is performing the hardware maintenance. Support for custom programming 3.7 CCS annual port fee is due upon initial software installation and upon each anniversary date thereafter. Softwar0systetn Problems arising from hardware not provided by CCS 4 REVISIONS All of the above services are provided by phone unless special arrangements 4.1 Licensee agrees to install the latest mandatory releases d the Application have been made in advance. On site aervigx am billed for travel time and Software and Other Licensed Software within six months of issuance and travel expenses as interred. notification by CCS. 1.3 CCS shall pprroov�ide Technical Services for CCS'Application Software and the 4.2 Licensee agrees to provide those CCS personnel concertned with the following Car Likened Sofwae: operation and support of the Application Software reasonable seeds to the UNIDATA RI)BMS t tt 7 (6 USERS! ate to perform activities necessary for installation of revisions pursuant to this Article. 4.3 CCS agrees to provide support services to gable the Licensed Software to perform abstantially in accordance with CCS'then current documentation and tnay charge a reasonable fee for such maintenance d the Licensed 2 D RY t.i -ENE .E Software. Fenn time to time,CCS may issue optional and mandatory revisions which shall be included in the gram of license se forth above at 2.1 U cc a that full coop��tion and assistance is neces ary to maintain CCS'then current price. the suxeafiil performance of cite Softwam. Licensee will be responsible fee S TERMINATION notifying CCS of any software problem and will provide written documantadon d software probleru with specific examples Licensee or CCS may cancel Software Technical Assistance on the Renewal Date,upon thirty days prior written notice to the other party. �I i