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10 <br /> Lincoln County Government Employee Feedback Handout <br /> Convenience Index <br /> Examples: <br /> (employees predict) *Citizens in Lincoln County believe that. . . <br /> (citizens receive) 1 believe that . . . . . . Lincoln County provides services at hours that are <br /> (citizens expect) 'In order to be satisfied, I expect that. . . convenient to all of its citizens.* <br /> About Organization <br /> strongly agree 5 <br /> 4 <br /> agree 4 3.6 <br /> RMISISSERM <br /> neither agree 3 ., 2.7 <br /> nor disagree <br /> ........... <br /> ........... <br /> ........... <br /> .......... <br /> .......... <br /> disagree 2 - <br /> ........... <br /> ........... <br /> ........... <br /> ........... <br /> ........... <br /> strongly disagree 1 <br /> Employees Citizens Citizens <br /> Predict Receive Expect <br /> Organization 53 <br /> Employees Citizens Citizens <br /> Predict Receive Expect <br /> Convenience Index Questions Ora• Ora• OM <br /> Lincoln County has locations that are convenient to all of its <br /> citizens. 2.7 3.8 4.0 <br /> . . . they can find a parking place when they visit a Lincoln County <br /> office. 2.0 3.3 3.9 <br /> . . . Lincoln County employees help them without their having to <br /> give employees the same information again and again. 3.0 3.6 4.0 <br /> Lincoln County provides services at hours that are convenient <br /> to all of its-citizens. 3.0 3.8 4.1 <br /> Page 53 <br />