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DocuSign Envelope ID:A4C366A3-F5D9-473B-9218-AF49BCCA02E0 <br /> W1 I S <br /> Standard Terms and Conditions for U.S. Property & Casualty Retail Accounts <br /> Please note the following terms and conditions related to your decision to utilize Willis to <br /> purchase insurance coverage,products and/or services: <br /> Services and Responsibilities <br /> The services we provide to you will rely in significant part on the facts, information and <br /> direction provided by you or your authorized representatives. In order to make our <br /> relationship work, we must each provide the other with accurate and timely facts, <br /> information and direction as is reasonably required. You must provide us with complete <br /> and accurate information regarding your loss experience, risk exposures, and changes in <br /> the analysis or scope of your risk exposures and any other information reasonably <br /> requested by us or insurers. It is important that you advise us of any material changes in <br /> your business operations that may affect our services or the insurance coverages we place <br /> for you. A factor or circumstance is material if it would influence the judgment of a <br /> prudent insurer in determining premium and whether or not they would underwrite the <br /> risk. Therefore, all information which is material to your coverage requirements or <br /> which might influence insurers in deciding to accept your business, finalizing the terms to <br /> apply and/or the cost of cover, must be disclosed. Failure to make full disclosure of <br /> material facts might potentially allow insurers to avoid liability for a particular claim or <br /> to void the contract. This duty of disclosure applies equally at renewal of your existing <br /> coverage and upon placement of new lines of coverage. Willis will not be responsible for <br /> any consequences which may arise from any delayed, inaccurate or incomplete <br /> information. <br /> We will assess the financial soundness of the insurers we recommend to provide your <br /> coverages based on publicly available information, including that produced by well- <br /> recognized rating agencies. Upon request, we will provide you with our analysis of such <br /> insurers. We cannot, however, guarantee or warrant the solvency of any insurer or any <br /> intermediary that we may use to place your coverage. <br /> If you have a multi-year policy, it is important that you understand the limitations <br /> associated with the coverage options and the possibility that the financial strength of the <br /> carrier may change throughout the term of the policy. We recommend that you review <br /> the insurer's ratings for any downgrades during the term of this multi-year policy. <br /> The final decisions with respect to all matters relating to your insurance coverages, risk <br /> management, and loss control needs and activities are yours. We will procure the <br /> insurance coverage chosen by you, prepare or forward insurance binders, and review and <br /> transmit policies to you. <br /> If your insurance risks are in more than one jurisdiction, we, where required, will liaise <br /> between you and insurers to agree how to apportion the premium between applicable <br /> jurisdictions, and the amount of insurance premium tax payable in each jurisdiction. In <br /> providing such services, Willis is acting in its capacity as an insurance broker. You <br /> US Retail Conditions Page 1 of 10 30 July 2014 <br />