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DocuSign Envelope ID:A4C366A3-F5D9-473B-9218-AF49BCCA02E0 <br /> rm Assisting in the development of account specific claim procedures <br /> PA Reviewing the activities of claims adjusters, assisting in disputes <br /> and verifying charges <br /> xvi Performing periodic file reviews and reserve analysis <br /> vIm Reviewing all reservation of rights and potential coverage <br /> declinations in advance of issuance <br /> rej Coverage analysis and advocacy in coverage disputes <br /> m u z <br /> Technical claim assistance and claim issues resolution assistance <br /> n//, Oversight Management of large open losses to include Claim <br /> Reviews with focus on resolution <br /> Runoff claims oversight <br /> ,ni Carrier/TPA selection assistance <br /> mm Development of Carrier I TPA I Vendor service specification, <br /> expectations and performance standards <br /> �nm Development and Implementation of Claims Best Practices for <br /> external vendors to ensure effective claim resolution <br /> wom Contract and claim Service Agreement review and negotiation <br /> mii Facilitation of vendor stewardship reports <br /> We will provide semi-annual (or with other mutually agreeable <br /> frequency) claims reviews. <br /> Orange County—Request for Broker Qualifications and Conceptual Proposal-September 23,2014 20 <br />