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DocuSign Envelope ID:A4C366A3-F5D9-473B-9218-AF49BCCA02E0 <br /> 1. Willis represents the client's best interests through our client advocacy model. <br /> Willis' global resources and services are committed to understanding the client's <br /> company, its industry and its individual needs. Willis' customized <br /> recommendations and solutions will be driven by what is in the client's best <br /> interests. This is the centerpiece of the value Willis provides its clients. <br /> 2. At the commencement of every new engagement and at renewal thereafter, <br /> Willis will describe the service and value it provides and how it is compensated <br /> for it — in plain and simple language — as part of our Terms of Business <br /> Agreements, Fee Agreements, Standard Terms and Conditions, and our Willis <br /> Client Service Model. <br /> 3. Willis will listen before it acts. Its partnerships with clients will be typified by <br /> clear, complete and candid communication. <br /> 4. Clients will have a toll free number to give Willis feedback on the quality of its <br /> services. Clients are able to make comment, critique and suggest areas for our <br /> improvement. <br /> 5. Willis will require that the training its Associates receive includes enhanced <br /> emphasis on their duty of care and full disclosure to clients. <br /> 6. Willis Associates are prohibited from accepting any gifts, entertainment or trips <br /> from insurers that could create the appearance of a conflict of interest with its <br /> clients. <br /> 7. Willis will conduct its business, in accordance with its best practices guidelines, <br /> which are incorporated in our Willis Excellence Model. <br /> & Willis clients will receive the benefits of our Glocal approach to service: our <br /> global resources delivered locally to help clients realize their highest risk <br /> management and business objectives regardless of geography. <br /> 9. Adherence to these principles will be enforced by a series of enhanced internal <br /> controls, including regular compliance reviews, audits and review by the Audit <br /> Committee of the Willis Board of Directors. <br /> Willis Client Hotlines: http-//www,wi[lis.com/Contact—Us/Client—Hotlines <br /> 6. BROKER SHALL BE WURED B GENERAL. JI.IABILITY VEM I_IAB FY mm. <br /> PROFESSIONAL ERRORS AND OMISSIONS AND WORKERS' COMPENSA"rION' <br /> U. <br /> 9"R­0_KE, R­SHALL BE RESPONSIBLE FOR ALL EMPL.OYER TAXES AND SOCiAL., <br /> .................... <br /> SECURITY DUE TO THE STATE AND FEDERAL, GOVERNMENTS, BROKER SHAT II, BE <br /> ........... <br /> RESPONSIBLE FOR AL L SUN'NDS HANDLED By, BROKER ON Bi HALL.FovrHE. 2—U!'LLY, <br /> AND SIJALL CARRY A FIDEL.ITY BONDICRUVIE COVERAGE SUFFHAEN''I' TO COVER ANY mm ............. <br /> w. <br /> LOSSES OF THIS NATURE" 131,Z0KER SHALL. NOT SUB-CONTRA(.7 WITHOUT PRIOR <br /> ............. <br /> WRITTEN PERMISSION OFTHE COUNTY. <br /> We have provided a certificate of insurance in the appendix that references the <br /> coverages required above. Further, we understand we are responsible for all <br /> state and federal taxes required as an employer. Lastly, we will not slab- <br /> contract any pail of this contract. <br /> Grange,County—Request for Broker Qualifications and conceptual Proposal-Septerrber 23, 2014 11 <br />