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Elvin..: al Systems Research Institute,Inc. <br /> 380 New, Street <br /> �TMRedlands,+. ,92373 <br /> (909)793-253 <br /> The annual fee for individual ASAP subscribers in the United States is: <br /> ArcView®for Windows'or Macintosh® $195/user <br /> Avenue"'for Windows or Macintosh $295/user <br /> ArcView for UNIX® $395/user <br /> Avenue for UNIX $495/user <br /> AncCAD® $595/user <br /> PC ARC/INFO® $595/user <br /> To subscribe to ASAP Support for Single Users,contact ESRI's Desktop Order Center. <br /> Phone: (800) 447-9778 <br /> Fax: (909) 307-3039 <br /> E-mail: info@esri.com <br /> Hours: 7:00 a.m. to 5:00 p.m. Pacific time, Monday through Friday,except ESRI holidays <br /> ESRI technical support services are subject to prices, terms, and conditions in place at the time the service is used. <br /> ASAP Support for Multi-User Sites <br /> ASAP services are also available to users in the United States at multi-user sites including corporations, government <br /> agencies,and universities. For more information about our ASAP for Multi-User Sites,please contact ESRPs Desktop Order <br /> Center at(800) 447-9778; fax: (909)307-3039; E-mail: infoOesri.com (7:00 a.m. to 5:00 p.m., Monday through Friday). <br /> Developer Support <br /> ESRI provides special support to developers in the United States involved in the development of commercial applications <br /> using ESRI desktop software. For more information about our developer support services please contact ESRI at(909) <br /> 793-2853, extension 1240. <br /> Desktop Notes <br /> Registered developers and subscribers to ESRI's ASAP support services in the United States receive a complimentary <br /> subscription to Desktop Notes, ESRI's technical support newsletter for desktop software. Desktop Notes is published bi- <br /> monthly. It includes technical information about ESRI's desktop software, provides programming and usage tips, discusses <br /> applications, introduces helpful utilities,provides addenda to documentation, and offers technical information about our <br /> desktop users'most frequently asked questions. <br /> ESRI Customer Service for Shipping and Billing Information <br /> Phone: (909) 793-2853 x1670 <br /> Fax: (909) 793-4801 <br /> E-mail: service Oesri.com <br /> Hours: 8:00 a.m. to 5:00 p.m. Pacific time, Monday through Friday,except ESRI holidays <br /> ESRI Corporate Offices <br /> Phone: (909) 793-2853 <br /> Fax: (909) 793-5953 <br /> Hours: 8:00 a.m. to 5:00 p.m. Pacific time, Monday through Friday,except ESRI holidays <br /> TO GET READY FOR SUPPORT <br /> When you call for technical support,you should be at your computer and have the appropriate software documentation on <br /> hand. Be prepared to give the following information: <br /> • Your software and version number <br /> • Your registration and personal identification numbers <br /> • The type of hardware you are using,including network hardware <br /> • The exact wording of any messages that appeared on your screen <br /> • What happened and what you were doing when the problem occurred <br /> • How you tried to solve the problem <br /> A92-P1291-A1/RB E-7 7/7/95 <br />