1995 S Amendment to Master Purchase Agreement Between Orange County and Environmental Systems Research Institute (ESRI)

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Environmental Systems Research Institute,Inc. 380 New York Street Redlands,CA 92373 n (909)793-2853 CompuServe User-to-user support is available worldwide on CompuServe. All you need is a personal computer,a modem, communications software, and a telephone line. For an introductory CompuServe membership kit specifically for ESRI users,dial(800)524-3388 and ask for operator 305. If you are already a CompuServe member,type GO ESRI at any !prompt. This will place you in the CADD/CAM/CAE forum with its message,library,and conference areas. Access the ESRI section through a submenu or by typing 9 from the message or library areas. The Internet Network ESRI has established the ESRI-L discussion list on the Internet. This service is available worldwide; all you need is access to the Internet. Once you are connected to the Internet,you may subscribe to ESRI-L by sending the message SUB esri-i<your name>to listservOesri.com. The ESRI-L charter and instructions for using the service will be automatically forwarded to your mailbox. To subscribe to the ESRI-L discussion list from CompuServe,send the message "SUB esri-1<your name" to INTERNET:listservOesri.com from the CompuServe mail gateway. The list server will then automatically E-mail you the ESRI-L charter and instructions for using the service. You will also begin receiving the discussion group mailings through your CompuServe mailbox. There may be a nominal charge for receiving Internet mail on CompuServe. These on-line services are available to you 24 hours a day,7 days a week. While ESRI does not charge for these services, you may be billed by your phone company for any applicable long-distance charges. You will also be billed by your on- line service provider for the use of its services. Complimentary Telephone Support for 90 Days Users in the United States who have registered their software are eligible to receive complimentary support directly from ESRI's Technical Support Center for a period of 90 days. If you have not registered your software you may do so by completing and mailing the ESRI Registration Card that came in the box,or by calling ESRI at(800)447-9778. In either case, the complimentary support period begins with your first call for technical support. To Contact ESRrs Technical Support Center: Phone: (909) 793-3774 Fax: (909) 792-0960 E-mail: supportgesri.com Hours: 6:00 a.m. to 6:00 p.m. Pacific time, Monday through Friday, except ESRI holidays Once the complimentary support period has ended,users in the United States may purchase technical support as needed by charging the service to their VISA or MasterCard credit card,or by subscribing to one of our Annual Support Assistance Programs. Pay-As-You-Go Support Users in the United States may purchase technical support by simply calling ESRI's Technical Support Center and charging the service to your VISA or MasterCard credit card. You will be charged$25.00 per incident. ASAP Support for Single Users As an individual user of ESRI's desktop software in the United States,you may subscribe to ESRI's Annual Support Assistance Program(ASAP) for Single Users. This service is designed to provide our desktop users with technical support extending beyond the complimentary support period. Individual ASAP subscribers in the United States receive: Unlimited access to ESRI's Technical Support Center for one year Discount pricing on software upgrades for one year Complimentary subscription to Desktop Notes for one year A92-P 1291-A 1/RB E-6 7/7/95