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ESR1 Environmental Systems Research Institute,Inc. <br /> 380 New York Street <br /> Redlands,CA 92373 <br /> (909)793-2853 <br /> PART 2-DESKTOP SUPPORT SERVICES <br /> DESKTOP SUPPORT SERVICES <br /> Software Registration and Upgrades <br /> Users in the United States will receive the following benefits when they register their desktop software: <br /> • 90 days of complimentary technical support <br /> (period begins with your first call for support) <br /> • Discounts on software updates <br /> (special discounts available to registered users) <br /> • Complimentary subscription to ARC News' <br /> (ESRI's quarterly newsletter) <br /> • Special product announcements <br /> (get the latest news about our hot new products) <br /> Users in the United States can register their desktop software by completing and mailing the ESRI Registration Card that <br /> came in the box,or by calling ESRI at(800)447-9778. <br /> Software Upgrades <br /> Software upgrades are generally announced within 30 days of availability. All software upgrades are available through your <br /> dealer. Dealer and distributor pricing for a particular upgrade will be determined by your dealer or distributor,based on <br /> ESRI's suggested retail price, and may be included in a comprehensive services program. <br /> Domestic Support Services <br /> ESRI offers a variety of support options to users in the United States. If you have a question regarding the use of your <br /> software, first refer to your software documentation or access the on-line help system. If you cannot find the answer, <br /> consult one of our support services. <br /> ARC News <br /> ARC News,a quarterly newsletter,is our way of sharing GIS news from ESRI and our users around the world. Each issue <br /> contains information about our current activities, new software developments, news from user groups,descriptions of many <br /> user projects using ESRI®software,and much more. <br /> Fax On-Demand <br /> ESRI maintains a technical database describing the use of our desktop software for all users in the United States who have <br /> access to a fax machine,or fax modem. This database contains technical tips,work-arounds, and answers to our users'most <br /> frequently asked questions. You may access this database by calling from a Touch-Tone phone and then following the <br /> voice-prompted instructions. Please have your fax number ready when you call for this service. <br /> For Fax On-Demand service,phone: (909) 307-3111 <br /> This service is available to you 24 hours a day,7 days a week. While ESRI does not charge for this service,you may be <br /> billed by your phone company for any applicable long-distance charges. <br /> On-Line Support <br /> You can access announcements about new products and updates, answers to the most frequently asked questions,work- <br /> arounds, and other technical reference materials via CompuServe and the Internet network. While the discussion forums on <br /> CompuServe®and the Internet are not official channels to ESRI's Technical Support Center, you can download technical <br /> information, exchange public messages with other users, and join on-line conferences with other users and ESRI staff. <br /> A92-P1291-A1/RB E-5 7/7/95 <br />