1995 S Amendment to Master Purchase Agreement Between Orange County and Environmental Systems Research Institute (ESRI)

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Environmental Systems Research Institute,Inc. 380 New York Street Redlands,CA 92373 n (909)793-2853 (3) Your organization may obtain direct access to Internet by connecting to a node on the Internet. At present, there is no governing body that controls direct access. One of the universities in your area may, however, be able to provide your organization with a direct connection. You should contact the universities in your area or your system administrator for more information. Publications As a subscriber to ARC/INFO Support Services,you are automatically placed on our mailing list to receive complimentary publications. These publications provide you with up-to-date information about our software and what is happening throughout the GIS world. ARC News ,a quarterly newsletter,is our way of sharing GIS news from ESRI and from our users around the world. Each issue contains information about our current activities, new software developments,news from ARCANFO user groups, descriptions of many user projects using ARC/INFO software, and much more. User Conference Each year,ESRI hosts a user conference to which all of our support subscribers are invited. This conference is a unique week-long information exchange between the ARCANFO user community and ESRI staff. You can meet with other users to share experiences and knowledge. You can also attend your choice of many user presentations and technical sessions on how to use ARCANFO software. The conference provides an opportunity to meet face-to-face with the ESRI staff to ask questions and offer suggestions on how we can better serve your site's needs. One complimentary registration is provided for each primary support floating license and two complimentary registrations are provided for each primary support node-locked 3-Pak. User Groups ARC/INFO user groups,including both Regional User Groups and Special Interest Groups,form a vital part of the ARCANFO experience by helping users become an integral part of the larger community of ARCANFO users. Regional User Groups: Regional User Groups offer ARC/INFO users the opportunity to meet with other users in their region. They are established and managed by the users in their region. These groups typically organize their own activities, hold regular meetings, sponsor separate regional user conferences, and sponsor meetings at ESRI's annual user conference. Special Interest Groups: Special Interest Groups offer ARC/INFO users the opportunity to meet and correspond with users sharing a common interest. They are organized by users sharing interest in a speck application area. These groups organize their own activities and sponsor special interest meetings at ESRI's annual user conference. They may also hold independent meetings at other times. For information regarding user groups in your region,or in your area of interest,please contact ESRI's User Group Coordinator at (909) 793-2853, ext. 1375. Preparing for Support When you call ESRI for technical support,you should be at your computer and have the appropriate product documentation on hand. Be prepared to give the following information: • Your software and version number • Your install number(appears on invoice and packing slip) • The type of hardware you are using • The exact wording of any messages that appeared on your screen • What happened and what you were doing when the problem occurred • How you tried to solve the problem A92-P 1291-A 1/RB E-4 7/7195