1995 S Amendment to Master Purchase Agreement Between Orange County and Environmental Systems Research Institute (ESRI)

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EBR1 Environmental Systems Research Institute,Inc. 380 New York Street �nRedlands,CA 92373 (909)793-2853 Resolution Time: The time required to answer questions and resolve your problems varies depending on the type of problem and whether we are able to reproduce it at our site. Usually we are able to answer questions and suggest solutions to problems on the same day we receive them,often immediately. If research or consultation with another specialist is required, a complete response may take two to three working days. Under rare circumstances, it may take longer. If the problem turns out to be a coding or documentation error for which there is no work-around,resolution may have to wait for a future programming modification. Usually,however,we can clarify documentation issues and provide satisfactory work-grounds. On-Line Support Services ESRI also offers two additional support services: CompuServe®and ESRI-L on the Internet. Both forums are intended to provide ARC/INFO users the ability to ask questions of other users and exchange technical information,and are not an official channel to ESRI Technical Support. These are public forums where answers are suggested by individuals with various levels of experience. CompuServe: ESRI provides a section in the Vendor Forum on CompuServe,which is available to the general public. The section is divided into three parts: a library containing technical documents and programs, a message board where users can exchange information, and a conference room where groups can meet electronically to discuss GIS issues. If you already have a CompuServe account, you can access the ESRI section by typing GO ESRI. If you do not currently have a CompuServe account, please contact CompuServe at(800)524-3388 and ask for Representative Number 305. You can request a free CompuServe Introductory Membership that includes free access to CompuServe's basic services for one month,usage credit for extended services,a private User-ID and password,and a complimentary subscription to CompuServe's monthly magazine. Internet: The ESRI-L discussion list on the Internet is open to the general public and is available to any Internet subscriber. It was established to give ARCANFO users a way to exchange technical questions and information. ESRI-L is not a moderated forum. If you already have an Internet account,you can join the ESRI-L discussion list. Simply send a message to listserr @esri.com with the first line of the message body containing the following: SUB esri-I<your name>. An example might be: SUB esri-1 George Washington. If you do not have an Internet account,you may access the Internet in one of three ways: (1) You may acquire an individual remote account with a data services company,such as CompuServe or America On-line. By subscribing to their services, you get a mailbox with Internet E-mail capabilities. They also provide access to a variety of other Internet services. You should contact these companies directly if you are interested in their services. Examples of companies offering these services in the United States are: CompuServe (800) 848-8199 America On-line (800) 827-6364 (2) You can acquire an indirect connection from an Internet services provider. Several private companies on the Internet will download your E-mail to your individual PC or UNIX®workstation. They also provide access to a variety of other Internet services. You should contact these companies if you are interested in their services. Examples of companies offering these services in the United States are: CERINET (800) 876-2373 AUNET (703) 204-8000 A92-P1291-A1/RB E-3 7/7/95