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n Environmental Systems Research Institute,Inc. <br /> 71 380 New York Street <br /> Redlands,CA 92373 <br /> n (909)793-2853 <br /> CA Software Support Description and Conditions <br /> Primary and Secondary Support Options are available and described on the next page and in <br /> Attachment E. <br /> Additional conditions and other important information is provided below. <br /> a. Any Secondary Support Site can be upgraded to a Primary Site by paying the difference in <br /> the fee between the Primary and Secondary Support fees. <br /> b. Secondary Support Service is provided through the Primary Support User(i.e.,all calls <br /> regarding user questions are made to the Primary Support User, not to ESRI) and updates <br /> are provided to the Primary Support User. <br /> c. Sites pay an annual support fee based upon the total number of seats of each type they have <br /> licensed. If a site adds additional seats, they will pay a prorated support fee for the new <br /> seat(s) when the next support renewal comes up. This will keep all seats on the same <br /> renewal schedule and allow ESRI to invoice each customer only once per year. <br /> d. Floating and Node-Locked Seats are considered separate products and are counted <br /> separately when calculating Software Support fees. Node-Locked Seats are billed by the <br /> number of 3-Paks, not seats. <br /> e. Every tenth Floating Seat (e.g., lst, 1 lth, 21st) and every tenth Node-Locked 3-Pak <br /> (e.g., 1st, 11th, 21st) is a Primary Seat and will receive software and documentation <br /> updates and telephone technical support contacts. Separately purchased documentation and <br /> Software Installation Kits will require separately purchased updates. <br /> f. Software Support fees are due and payable annually in advance. If prohibited from paying <br /> in advance,contact ESRI for fee amounts for payment quarterly in arrears. In arrears fees <br /> include additional administration and handling charges. <br /> C.5 Domestic Floating and Node-Locked Annual Support Fees <br /> a. ARCANFO and Extensions <br /> &al- Floating Seats 3-Pak No. Node- nrked 3-Paks <br /> Primary ARC/INFO Extensions Primary 'ARC/INFO Extensions <br /> 1, 11, 21 $3,000.00 $500.00 1st, 3-Pak, $4,000.00 $1,100.00 <br /> & on FS 11th, 21st, <br /> &on 3-Pak <br /> Secondary $1,200.00 ea. $200.00 ea. Secondary $1,600.00 ea. $440.00 ea. <br /> 2-10, 12-20, 2-10, 12-20 <br /> 22-30 & on FS 22-30, & on <br /> 3-Pak <br /> Extensions include NETWORK,TIN,COGO, GRID, and ArcScan. <br /> A92-P1291-A1/RB C-3 7/7/95 <br />