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9 ` <br /> way of managing human services coordination. A first step in developing such a <br /> community management and accountability system is to define community expectations. <br /> What is coordination? <br /> Coordination generally refers to separate actions taken in cooperation with each <br /> other. Orange County has had various experiences with two or more human service <br /> agencies or programs working together in common action on a specific, time-limited issue <br /> or agenda. Coordination can exist at different levels ranging from the simple act of sharing <br /> of information to the complex task of joint planning and administration of a program. <br /> What is services integration? <br /> tion? <br /> Services integration generally refers to combining different programs and/or <br /> service organizations under one administrative authority and structure. <br /> What is collaboration? <br /> Collaboration is generally considered the process by which several agencies and/or <br /> programs make a formal, sustained effort to accomplish an outcome of some kind. <br /> Collaboration is "results-oriented" requiring a commitment to and participation in <br /> collective action. In an ideal situation collaboration would suggest <br /> ®a structure for planning and acting together. <br /> 1B a style of work in which agencies and programs make collective decisions. <br /> ®a sense of community in which members see themselves more as <br /> complementary and mutually supportive players than as competitors. <br /> ®standards for measuring the success of collaboration. <br /> ®initiatives for collaboration. °°?t <br /> Keys to successful collaboration include: shared vision; process orientation; <br /> multiple sector representation; skilled leadership; and community accountability. <br /> P. Cooke <br /> 4/9/94 <br />