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not entitled to continue a questionable activity pending <br /> response to a request for technical assistance. <br /> The LA will provide the WIA Contractor with written <br /> notification of deficiencies discovered in review of its <br /> activities and will endeavor to provide the WIA Contractor <br /> with reasonable time to take corrective action regarding the <br /> deficiencies, except that reasonable time need not be given <br /> where there is a suspicion of criminal conduct or gross <br /> misconduct and specific deficiencies need not be identified <br /> where the matter has been referred to an investigatory or <br /> prosecutorial agency. <br /> The failure of the LA to discover or notify the WIA Contractor <br /> of deficiencies does not relieve the WIA Contractor of its <br /> obligation to meet performance standards, maintain sound <br /> administrative and fiscal management, and assure equitable <br /> personnel and contractual requirements. The WIA Contractor <br /> must identify the contact staff below for the financial and <br /> programmatic monitoring requirements: <br /> Financial Monitoring Contact: Joyce Lee, Business Officer <br /> Name Title <br /> Programmatic Monitoring Contact: Sharron Hinton, Human Services <br /> Manager Name Title <br /> 22 . COMPLAINTS AND HEARING: <br /> The WIA Contractor shall have a complaint and hearing <br /> procedure for complaints and grievances by its employees, <br /> participants and third parties, including disappointed <br /> prospective subcontractors . The procedure may involve <br /> investigations by the WIA Contractor and shall result in a <br /> written determination by the WIA Contractor. <br /> The LA shall have a complaint and hearing procedure for <br /> complaints and grievances arising between WIA Contractor and <br /> the LA and for appeal of certain complaints and grievances as <br /> described in the proceeding paragraph. As to complaints and <br /> appeals governed by this paragraph, the LA shall have the <br /> authority to investigate and make findings, determinations and <br /> orders, including orders imposing corrective conditions and <br /> ordering sanctions, after the opportunity for a hearing. <br /> Where permitted under this Contract or by law, sanctions or <br /> conditions may be imposed prior to an oral hearing in an <br /> emergency situation. Orders of the LA may be appealed, where <br /> permissible, to the State, the USDOL or to the courts . <br /> The complaint and hearings procedures hereunder will comply <br /> with the Act and with State law. <br /> Local Workforce Area Contract Agreement Page 11 of 29 <br /> Amended 7/14 <br />