Agenda - 11-11-2014 - 1 - Laserfiche WebLink

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M Special Collection Guidance Document Effective January 1, 2015 A special recycling collection service is provided to residents who are disabled or of advanced age and therefore unable to place their recycling receptacle at the designated point of collection. Residents occasionally inform the department that they are physically unable to lift, carry or push a recycling container to the curb due to a medical or age related handicap. In addition, they do not have any available relative, roommate, spouse, friend or neighbor who can perform this task for them. While we are happy to provide this special service, we must limit its availability to those whose mobility is medically or physically impaired. This special service will allow solid waste collection staff to walk to the receptacle, take it to the truck to empty, and then return the receptacle to its regular location. We request that the resident fill out the questionnaire in order to request this special service, which must be periodically renewed or verified by solid waste staff. There is no fee or other charge for this special recycling collection service. The following procedure is to be followed with regard to requesting, approving and servicing a special collection service based on age or medical disability: • Request a special service form, either by telephone, email or other means. • Complete the form thoroughly and send the form to: o Orange County Solid Waste Department PO Box 17177 Chapel Hill, NC 27516 Attention: Special Service Request • A solid waste department service representative will contact the applicant by phone to schedule a time to speak with the applicant in person and discuss the special service collection procedure, such as, where the receptacle will be located. A statement from a medical care provider may be required if questions regarding resident's suitability for special collection service arise. • A temporary disability or other non - permanent handicap can be awarded special service for a time - limited period assuming the conditions above are met. • Once the special service request is approved the special service collection will begin on the next regularly scheduled collection day. • The resident should notify the solid waste department should conditions that permitted qualification for the special service noted in the application form change. • The solid waste department may require periodic verification that the resident still requires the special recycling collection service and that conditions noted in the application form have not changed. PLEASE COMPLETE THE FORM ON THE REVERSE SIDE AND SUBMIT TO THE COUNTY SOLID WASTE DEPAERTMENT AS NOTED ABOVE. THE FORM MUST BE FULLY COMPLETED, SIGNED AND DATED