Minutes 10-02-2014 Fire - Laserfiche WebLink

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R-13 Hire full time Data Systems Manager(complete) ■ Craig Blackwood was promoted to Data Systems Manager ■ Mr. Blackwood retired 9/27/2013 ■ Mr. Kevin Medlin was promoted to Data Systems Manager on 10/18/2013 R-14 Hire full time Training/QualityAssurance Officer(complete) ■ Josh Robinson promoted from Telecommunicator to Training/QA Officer 9-1-1 Recommendations R-15 Hire additional Training/QA Officer(complete) ■ Ms. Laurie Piche was hired and began employment on 4/21/2014 R-16 & 17 Hire Telecommunicator positions (in-process/on-going) ■ Hired four (4) new Telecommunicators in January, 2014 ■ Completed interviews 6/5/2014 and made offers to four (4) candidates ■ With these (4) candidates on-board, 9-1-1 still has 10 Telecommunicator vacancies due to attrition/retirement/performance ■ Telecommunicator advertisement open through November 2014 to fill vacancies ■ Five (5) additional Telecommunicator positions are proposed in the plan to be added FY 16/17 and seven (7) more Telecommunicator positions in FY 18/19 ■ The proposed staffing need in FY 18/19 may be reduced based on operational efficiencies realized by new technology implementation in the 9-1-1 Center 9-1-1 Recommendations R-18 Purchase AVL hardware for new EMS vehicles (complete) ■ All units outfitted with AVL ■ All new units will be outfitted with AVL R-19 Provide informational meetings with emergency responders to share new software capabilities (complete%n-going) ■ 9-1-1 Users Group re-activated ■ Members of each response organization are represented ■ Information shared during Chiefs Association meeting Jim Groves said the average job lifespan for telecommunicators is 18 months. He said this hiring is a continual evolving process. He said the training is being revised to make it easier to onboard employees. Commissioner Price asked about the subject of the non-emergency 911 calls and where these are referred. Jim Groves said staff does not keep records of this. He said the after-hours phone at the police station comes into 911. He said the calls are often just questions. Commissioner Price said she wonders if these calls are coming in due to the fact that there is no longer a live person available for 411 service, or just because it is after hours. Jim Groves said it is a little bit of both. He said there are 311 systems that act as a one stop shop for County services, but this is incredibly expensive, and it should not go in the 911 center. Commissioner Price said if there is ever a way to track these non-emergency calls, it would be helpful. Jim Groves said Emergency Services has just gotten a new phone system, and it may be able to flag these types of calls. He will look into this.