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1 ■ Mr. Blackwood retired 9/27/2013 <br />2 ■ Mr. Kevin Medlin was promoted to Data Systems Manager on 10/18/2013 <br />3 R -14 Hire full time Training /Quality Assurance Officer (complete) <br />4 Josh Robinson promoted from Telecom municator to Training /QA Officer <br />5 <br />6 9 -1 -1 Recommendations <br />7 <br />8 <br />9 <br />10 <br />11 <br />12 <br />13 <br />14 <br />15 <br />16 <br />17 <br />18 <br />19 <br />20 <br />21 <br />22 <br />23 <br />24 <br />25 <br />26 <br />27 <br />28 <br />29 <br />30 <br />31 <br />32 <br />33 <br />34 <br />35 <br />36 <br />37 <br />38 <br />39 <br />40 <br />41 <br />42 <br />43 <br />44 <br />45 <br />46 <br />47 <br />48 <br />49 <br />50 <br />R -15 Hire additional Training /QA Officer (complete) <br />■ Ms. Laurie Piche was hired and began employment on 4/21/2014 <br />R -16 & 17 Hire Telecommunicator positions (in- process /on- going) <br />• Hired four (4) new Telecom municators in January, 2014 <br />• Completed interviews 6/5/2014 and made offers to four (4) candidates <br />■ With these (4) candidates on- board, 9 -1 -1 still has 10 Telecom municator <br />vacancies due to attrition /retirem ent/performance <br />• Telecom municator advertisement open through November 2014 to fill vacancies <br />• Five (5) additional Telecom municator positions are proposed in the plan to be <br />added FY 16/17 and seven (7) more Telecom municator positions in FY 18/19 <br />■ The proposed staffing need in FY 18/19 may be reduced based on <br />operational efficiencies realized by new technology implementation in the <br />9 -1 -1 Center <br />9 -1 -1 Recommendations <br />R -18 Purchase AVL hardware for new EMS vehicles (complete) <br />• All units outfitted with AVL <br />• All new units will be outfitted with AVL <br />R -19 Provide informational meetings with emergency responders to share new software <br />capabilities (complete %n - going) <br />■ 9 -1 -1 Users Group re- activated <br />■ Members of each response organization are represented <br />■ Information shared during Chiefs Association meeting <br />Jim Groves said the average job lifespan for telecommunicators is 18 months. He said <br />this hiring is a continual evolving process. He said the training is being revised to make it <br />easier to onboard employees. <br />Commissioner Price asked about the subject of the non - emergency 911 calls and where <br />these are referred. <br />Jim Groves said staff does not keep records of this. He said the after -hours phone at <br />the police station comes into 911. He said the calls are often just questions. <br />Commissioner Price said she wonders if these calls are coming in due to the fact that <br />there is no longer a live person available for 411 service, or just because it is after hours. <br />Jim Groves said it is a little bit of both. He said there are 311 systems that act as a one <br />stop shop for County services, but this is incredibly expensive, and it should not go in the 911 <br />center. <br />Commissioner Price said if there is ever a way to track these non - emergency calls, it <br />would be helpful. <br />Jim Groves said Emergency Services has just gotten a new phone system, and it may <br />be able to flag these types of calls. He will look into this. <br />Commissioner Gordon asked if the response times for the southern part of County are <br />similar. <br />Jim Groves said the response times are better down in the southern part of the County <br />because of co- location. <br />