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GENERAL MAILING <br /> • PO Box 17179 <br /> Chapel I[ill,NC 27516-7179 <br /> WEBSITE <br /> ADMINISTRATIVE OFFICE wwnv.piWmcmthcalth.org <br /> 2991.1oydStccct PIEDMONT <br /> (arrboro,N(:27511 H E ALT H ©17accbookcom/11icdmont1 Icalth <br /> (919)933-8494 <br /> rnx(119)933-9211 PIEDMONT HEALTH SERVICES, INC. <br /> BURLINGTON COMMUNITY SUMMARY SCHEDULE OF PRIOR AUDIT FINDINGS <br /> HEALTH CENTER FOR THE YEAR ENDED NOVEMBER 30, 2013 <br /> 1214 Vaughn Road,1"flrxrr <br /> Burhnq )n,NC 27217 <br /> Corrang.Sexy <br /> CARRBORO COMMUNITY 2012 -Finding No.Cl: Patient Management System Crash <br /> HEALTH CENTER Condition: The patient management system crashed during October 2012. <br /> 301 Lloyd Street The Organization implemented a virtual backup system during the year. <br /> (:arrbom,NC 27510 <br /> (919)942.8741 However,the back function was not operating properly. The malfunction <br /> was not discovered until October 2012 when the system crashed and the IT <br /> CHARLES DREW COMMUNITY Department attempted to restore the data from the backup. All transactions <br /> HEALTH CENTER subsequent to April 2012 were lost. The Chief Financial Officer has <br /> 221 N.Graham 1 iopedalc Read P <br /> Burlington,NC 27217-2971 developed and implemented a plan to re-enter all transactions for the period <br /> (336)570-3739 May 2012 through October 2012 from source documents. During the <br /> period for which data was lost,monthly postings to the general ledger were <br /> HEALTH C COMMUNITY made from reports generated from PMS. Therefore,the general ledger <br /> HEALTH CENTER P g g g <br /> 110&Y\319 balances appear reasonable. The cause of this finding was due to the IT <br /> 7228 Pinb curc Road <br /> Mun curc,NC 27559 Department failure to periodically test the backup system. <br /> (919)542-4991 <br /> PROSPECT HILL COMMUNITY Recommendation: The auditor recommended that the IT Department <br /> HEALTH CENTER <br /> l develop OI modify policies and procedures to include weekly test of backup <br /> 3222 Main street data for recoverability. <br /> Prospect I IiU,N(:27314 <br /> (336)562-3311 <br /> SCOTT COMMUNITY HEALTH Current Status: For the condition stated above the following is the current <br /> CENTER staff: <br /> 5270 Utticm Ridge-Road <br /> Budingtcm,NC 27217 <br /> (336)421-3247 A) An IT firm,.Progressive Computers,is managing the IT functions. <br /> a. They reviewed and updated our Information Services <br /> H� NT UN>n Computer Systems protocol. <br /> 1'0 Box B31 b. They assessed the skill sets of the department,aligned the IT <br /> 224.South 10th nva,uc task with the skill sets and plugged in the gaps with contract <br /> Silo(:icy,NC 27344 <br /> (919)663.1744 personnel. <br /> c. They implemented an electronic ticketing system to monitor <br /> SYLVAN COMMUNITY HEALTH all IT activities. With this system, an IT Scheduler position <br /> CENTER <br /> 110 Box 578 was created to manage the workload. This system has also <br /> 7718 sylvan Read been programmed to schedule and monitor the backup process. <br /> Jnoa Camp,NC 27349 <br /> (336)506-0631 d. They documented your current systems then designed and <br /> implemented a backup protocol with offsite capability. This <br /> PIEDMONT HEALTH protocol includes a 4-hour snapshot of our systems,an offsite <br /> SEMORCAREATBURLINGTON replication of our stems and a quarterly complete restore of <br /> 1214 Vaughn Read P systems, q Y P <br /> Burlington,NC 27217 our data to the test database. Once the data is restored <br /> (336)5324xxxl individuals that are our"super users"verify that data. <br /> PIEDMONT HEALTH e. They established the system error reporting protocol. <br /> SENIORCAREAT PITTSBORO <br /> 163 Chatham Business Dnve <br /> Pittsbord,NC 27312 <br /> (919)545.7337 -51- <br />