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DocuSign Envelope ID: 1 E8BDD1 D-A826-4FDB-AB97-5EE804B7DCCB <br /> uptime but does not warrantee service level performance as such. <br /> 2) Performance and response time:CERVIS will use commercially accepted practices in <br /> efforts to ensure maximum performance but does not warrantee service level <br /> performance as such. <br /> 3) Error correction time:CERVIS will use commercially accepted practices in efforts to <br /> ensure swift error correction but does not warrantee service level performance as such. <br /> 4) infrastructure and security: CERVIS will use commercially accepted practices in <br /> efforts to ensure system and data security but does not warrantee service level <br /> performance as such. <br /> 15. Does the contractually defined Service Level Agreement define pertinent terms such as <br /> downtime, scheduled downtime, etc...? <br /> No <br /> If No, Explain: No SLAs will be executed as part of this agreement. <br /> 16. Does the contract specify minimum disaster recovery and business continuity <br /> requirements, including penalties for non-compliance, as discovered through onsite <br /> inspections, audits or actual disasters? <br /> No <br /> If No, Explain: CERVIS will use commercially accepted practices in efforts to recover <br /> from a disaster recovery event, but does not warrantee service level performance as such. <br /> 17. Does the contract require the cloud vendor to notify the County of any outsourced <br /> functionality and its provider? <br /> No <br /> If No, Explain: Click here to enter text. <br /> 18. What are the contractually required notification period for the County or the cloud vendor <br /> for termination of the cloud services? <br /> CERVIS would be happy to include whatever timeline is required by County <br /> 19. Describe how the County's data will be stored, managed and archived. <br /> Due to security and intellectual property reasons, CERVIS policy does not allow <br /> disclosure of specific information related to infrastructure or security. However, County <br /> data will be stored on redundant storage and securely synchronized in real-time across <br /> multiple geographic regions. <br /> 20. Will the County's data be stored and managed on a storage system with other data? <br /> Yes <br /> If Yes, Explain: Due to security and intellectual property reasons, CERVIS policy does <br /> not allow disclosure of specific information related to infrastructure or security. County <br /> data will be stored on computer storage with other CERVIS customers but in a <br />