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DocuSign Envelope ID: 1 E8BDD1 D-A826-4FDB-AB97-5EE804B7DCCB <br /> to those locations? <br /> No <br /> If No, Explain: Standard service agreement does not include such a provision but we <br /> would be more than happy to include this if requested prior to execution. <br /> 8. What are the Cloud provider's contractual obligations with respect to litigation holds on <br /> County data? <br /> Click here to enter text. <br /> 9. What are the Cloud provider's contractual prohibitions on disclosing data to individuals, <br /> groups or organizations making record requests, unless so directed by an authorized <br /> County official? <br /> CERVIS will not provide data to any third party unless directed by an authorized County <br /> official except as required by law. <br /> 10. Does the contract obligate the Cloud provider to allow third-party audits and/or <br /> certifications related to infrastructure and security, including penetration testing and <br /> vulnerability assessment, as requested by the County? <br /> No <br /> If No, Explain: Standard service agreement does not include such a provision but we <br /> would be more than happy to include this if requested prior to execution as long as all <br /> costs associated with such activity are fully covered by the County <br /> 11. Does the contract obligate the Cloud provider to allow third party onsite inspections of <br /> the Cloud provider's infrastructure and security practices on a specified basis? <br /> No <br /> If No, Explain: Onsite inspections of infrastructure and security will not be authorized. <br /> 12. Does the contract obligate the Cloud provider to provide security documentation upon <br /> request by the County? <br /> No <br /> If No, Explain: Security documentation will not be provided upon request. <br /> 13. Does the contract obligate the Cloud provider to supply the County with the provider's <br /> performance records, including access to daily and weekly service quality statistics? <br /> No <br /> If No, Explain: Click here to enter text. <br /> 14. Explain the contractually obligated service level parameters, minimum levels, specific <br /> remedies and penalties for non-compliance for: <br /> 1)Uptime CERVIS will use commercially accepted practices in efforts to maintain 100% <br />