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chment E <br />,�yARI-4A_ <br />O���T <br />,AND SEGJI <br />May 2013 <br />Making a Combined WPS and GETS Call <br />WHEN SHOULD I MAKE A COMBINED WPS AND GETS CALL? <br />National security and emergency preparedness (NS /EP) personnel use Wireless Priority Service (WPS) in an emer- <br />gency when cellular networks are congested and the probability of completing a call over normal means has signifi- <br />cantly decreased. During emergencies, network congestion can change over short time intervals and distances. WPS <br />users should continue to retry WPS calls after a short wait or change in location if they have difficulty completing <br />WPS calls. <br />However, after several unsuccessful attempts to complete WPS calls, users should retry their call using WPS and the <br />Government Emergency Telecommunications Service (GETS) . Call failure announcements such as "all circuits are <br />busy," or 60 plus seconds of silence are indicators that the WPS call has failed and that users should try a combined <br />WPS and GETS call. This sends the call directly to one of three GETS carriers, improving the probability of call <br />completion by providing multiple alternate routes. <br />When WPS calls are not completing because the called number is busy and there is no forwarding feature to voice <br />mail or an alternate number, the user will usually hear a standard busy signal and the display screen will show that <br />the called number is busy or in -use. In this instance the user should continue to retry the call alternating between <br />WPS and normal dialing. <br />HOW DO I MAKE A COMBINED WPS AND GETS CALL? <br />Confirm that you have a cellular signal and your GETS card <br />2. Dial *272 (710) 627 -4387 <br />3. The call will be routed to one of the three GETS carriers. It may take over 60 seconds to connect to a <br />GETS carrier during heavy network congestion <br />4. Listen for the tone, then enter the twelve digit PIN on front of the GETS card (do not enter 4 after the last <br />digit) <br />5. Listen for the voice prompt: "Please enter your destination number now" <br />6. Enter the destination number (omit the 1 before the area code) <br />7. You will hear an announcement, "You are using GETS, AT &T /Sprint/Nrizon." The network will route <br />your call to the destination number. This process may take over 60 seconds after the announcement to con- <br />nect to the destination number during heavy network congestion <br />WHAT IF MY COMBINED WPS AND GETS CALL FAILS? <br />If a combined WPS and GETS call does not complete, users should follow the steps above but dial an alternate GETS <br />