Agenda - 10-03-2013 - 1 - Laserfiche WebLink

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Comprehensive Assessment of Emergency Medical Services 62 and 911 /Communications Center Operations Study Calls Dispatched per Hour Among the significant County concerns presented to the consultant as an impetus for this study was the apparent increasing frequency during which EMS units were often out of service; albeit on an active call; or out of the County transporting a victim to a medical facility when emergency calls from within the County continued to be received and dispatched. Subsequently, a look at the "calls received per hour ", plotted for an entire year, will identify both the peak and approximate time frame of the busiest call periods during any given day and of course the times when EMS personnel are most likely to be needed. In order to ascertain whether these periods of activity were unique or consistent in their occurrence, the most recent three (3) years of data was reviewed and plotted. The results, illustrated in Figure 9 for 2009, 2010, and 2011 were very consistent Based on the illustration, the busiest hour of the day during 2011 was between noon and 1:00 pm wherein 754 calls were received. The least busy hour of the day, based on this illustration appears to be between 3:00 am and 4:00 am and is generally consistent for the years studied. Subsequently, the daily "prime- time" hours; the busiest 12 hour period of the day (give or take); appears to be between 9:00 am and 9:00 pm or, between the numbers 9 and 21 on the horizontal axis. This of course then will be the time period when EMS ambulance units will be in greatest demand. Figure 9 EMS Calls per Hour /Year 800 r11- 1- rT1- l- rrTl- l- I- rT l- 1- rr-I -I - I- r7154 -I - rrT-I- I -rrT -I rT-i - I -rri-i III II II II II III II II II II II 11111111111111111111111 11111111111111111111111 11 111 111111111111111 700 iii- I- F + {- I- I- I- +i- I- I- F +-I -I- Ffi +i- I- I- f +ii -F 1. -1. I 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 I I I I 1 1 1 I I I I I 1 1 1 1 1 1 1 ( I I I I I I I I I I I I I I I I I I I I I I I I I I I I 1 1 1 1 1 1 1 600 11 J_I_ L 11 _I_I_ L I J- I_I_LI _L L 1 J 1J -1- -1 1J 1- I 1 1J 1- LLJJ -- I I I I I I I I I I I I I I I I I I I I 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 I I I I I I I I 1 1 1 1 1 1 I I I 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 I I I I I I I I I I I I I I I I I I I I I I I I I 500 r11-I- rT1- I- I- IT1 -1 -I- T1 - rII1 -I -r I11 -1-r TI -I -I -r 1 -1 T1 -1 1 -1 -I I I I I I I I I I 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 I I I I I I I I 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 I I I I 400 ii 1- 1- +4 - I -I -F +i f +-11-1-4- 4_q 1- 1-i-1 1- +i-I- 1- F +ii- I -f +-I -I -I I I I I I I 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 I I I 1 1 1 1 1 1 11 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 I 300 1 x_1_11 _1_11 J_L 1 j _1_L 1 i_1_L 1 x_1_11 j_1_11 j_L 1 i__1 i 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 200 r T-I r -- rT1- 1- 1- rT1 -1 -rr T-I rr11- 1- rT1- 1- 1- rT1 -1 -1 -r T-1 rr1-1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 111111nn1pp11111111111111111111111111111111111111111 100 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 —V'— 2009 —'*'— 2010 • 2011 Note: the number `1' on the horizontal axis represents 1:00 am; the number 12 represents noon, the number 18, 6:00 pm, etc. Emergency vs. Non - Emergency Response When the average citizen calls 911 -it IS an emergency. Medical dispatch protocols have been developed, however, that dictate, based on the condition identified, how the response is to be coded; i.e. Alpha -least serious, non - emergent through Echo -most serious, emergent. In turn, the response code identified and broadcast to responding units will dictate the "status" of their response; i.e. "lights and sirens ", or "no lights and sirens ". Solutions for Local Government, Inc. 18