Orange County NC Website
Browse       Search
172 <br />D RAFT North Carolina 911 Board Operating Standards — Version 04/14/2011 D RA FT <br />1 9.6.2 The Computer Aided Dispatch system shall recommend units for assignment to calls. <br />2 9.6.2.1 The Computer Aided Dispatch system shall ensure that the optimum response units are selected. <br />3 9.6.2.2 The Computer Aided Dispatch system shall allow the Telecommunicator to override the CAD <br />4 recommendation for unit assignment. <br />5 9.6.2.3 The Computer Aided Dispatch system shall have the ability to prioritize all system processes so <br />6 that emergency operations take precedence. <br />7 9.6.3 The Computer Aided Dispatch system shall detect errors and /or faults and failures. <br />8 9.6.3.1 The Computer Aided Dispatch system shall automatically perform all required reconfiguration as <br />9 a result of the faults or failures. <br />10 9.6.3.2 The Computer Aided Dispatch system should queue a notification message to the supervisor and <br />11 any designated Telecommunicator positions. <br />12 9.6.4 Under all conditions, the Computer Aided Dispatch system response time should not exceed 2 <br />13 seconds, measured from the time a Telecommunicator completes a keyboard entry to the time of full <br />14 display of the system response at any position where a response is required. <br />15 9.6.5 The Computer Aided Dispatch system shall be available and fully functional 99.95 percent of the <br />16 time, excluding planned maintenance. <br />17 9.6.6 The Computer Aided Dispatch system shall include automatic power -fail recovery capability. <br />18 9.7 Backup. <br />19 9.7.1 The Computer Aided Dispatch system shall include a data backup system, utilizing either <br />20 removable media or independent disk storage arrays dedicated to the backup task. <br />21 9.8 Redundancy. <br />22 9.8.1 The failure of any single component shall not disable the entire system. <br />23 9.8.1.1 The Computer Aided Dispatch system shall provide switchover in case of failure of the required <br />24 system component(s). <br />25 9.8.1.2 Manual intervention by Telecommunicators or others shall not be required. <br />26 9.8.1.3 Notwithstanding automatic switchover, the Computer Aided Dispatch system shall provide the <br />27 capability to manually initiate switchover. <br />28 9.8.1.4 Computer Aided Dispatch Systems that utilize server and workstation configuration shall <br />29 accomplish automatic switch over by having a duplicate server available with access to all the data <br />30 necessary and required to restart at the point where the primary server stopped. <br />31 9.8.1.5 Computer Aided Dispatch Systems that utilize distributed processing, with workstations in the <br />32 operations room also providing the call processing functions, shall be considered to meet the requirements <br />Page 19 <br />