Agenda - 10-03-2013 - 1 - Laserfiche WebLink

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169 D RAFT North Carolina 911 Board Operating Standards — Version 04/14/2011 D RA FT 1 7.2.5 When a Public Safety Answering Point receives an emergency call for a location or an agency 2 that is not in its jurisdiction, the Public Safety Answering Point shall transfer the call directly to the 3 responsible Public Safety Answering Point. When possible the call data will be transferred with the 4 emergency call. If the call transfer method is not possible, call information shall be relayed by the 5 Telecommunicator. 6 7.2.5.1 The Telecommunicator shall remain on the line until it is certain that the transfer has been made 7 and the originating Telecommunicator verifies the transfer has been successfully completed by hearing 8 both parties speaking to each other. 9 7.2.6 All 911 emergency calls shall be recorded. 10 7.3 Circuits /Trunks. 11 7.3.1 At least two 911 call delivery paths with diverse routes arranged so that no single incident 12 interrupts both routes shall be provided to each Public Safety Answering Point. 13 7.3.2 Where multiple Public Safety Answering Points that serve a jurisdiction are not located in a 14 common facility, at least two circuits with diverse routes, arranged so that no singular incident interrupts 15 both routes, shall be provided between Public Safety Answering Points. 16 7.3.3 The Public Safety Answering Point shall have sufficient 911 emergency trunk capacity to receive 17 99.9% of all calls during the busiest hour of the average week of the busiest month of the year. 18 7.4 911 Emergency Number Alternative Routing. 19 7.4.1 Public Safety Answering Points shall maintain a written plan as part of the Comprehensive 20 Emergency Management Plan (CEMP) for rerouting incoming calls on 911 emergency lines when the 21 center is unable to accept such calls. 22 7.4.1.1 The Public Safety Answering Point shall practice this plan at least once annually. 23 7.4.2 Where overflow calls to 911 emergency telephone lines and emergency telephone devices are 24 routed to alternative telephone lines and alternative telephone devices within the Public Safety Answering 25 Point, the alternative telephone lines and alternative telephone devices shall be monitored for integrity 26 and recorded as required by these standards. 27 28 Section 8 Dispatching Systems 29 8.1 Fundamental Requirements of Emergency Call Dispatching Systems. 30 8.1.1 An emergency call dispatching system shall be designed, installed, operated, and maintained to 31 provide for the receipt and retransmission of calls. 32 8.2 Telecommunicators that receive emergency calls shall have redundant means within the PSAP 33 premises to dispatch calls. Page 16