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.: <br />D RAFT North Carolina 911 Board Operating Standards — Version 04/14/2011 D RA FT <br />1 6.6.2 Each Telecommunicator position shall have the ability to instantly recall telephone and radio <br />2 recordings from that position as applicable. <br />3 6.6.3 Emergency calls that are transmitted over the required dispatch circuit(s) shall be automatically <br />4 recorded, including the dates and times of transmission. <br />5 6.7 Quality Assurance <br />6 6.7.1 Public Safety Answering Points shall establish a quality assurance /improvement program to <br />7 ensure the consistency and effectiveness of emergency call processing. <br />8 6.7.2 Statistical analysis of emergency call and dispatch performance measurements shall be completed <br />9 monthly and compiled over a one (1) year period. <br />10 <br />11 Section 7 Telephones <br />12 7.1 Telephone Receiving Equipment. <br />13 The provisions of this Section shall apply to facilities and equipment that receive emergency calls <br />14 transmitted by public use of commercial telephone systems, cellular or personal communications services <br />15 systems, and voice over Internet protocol (VOIP). <br />16 7.2 Equipment and Operations. <br />17 7.2.1 Telephone lines shall be provided as follows: <br />18 (1) A minimum of two 911 emergency telephone lines and 911 emergency telephone devices shall be <br />19 assigned exclusively for receipt of emergency calls. These lines shall appear on at least two telephone <br />20 devices within the Public Safety Answering Point. <br />21 (2) Additional 911 emergency telephone lines and 911 emergency telephone devices shall be provided as <br />22 required for the volume of calls handled. <br />23 (3) Additional telephone lines and telephone devices shall be provided for the normal business (non- <br />24 emergency) use as needed. <br />25 (4) At least one outgoing -only telephone line and telephone device shall be provided. <br />26 7.2.2 911 emergency lines and emergency telephone devices will be answered prior to non - emergency <br />27 telephone lines and non - emergency telephone devices. <br />28 7.2.3 When all 911 emergency telephone lines and emergency telephone devices are in use, emergency <br />29 calls shall hunt to other predetermined telephone lines and telephone devices that are approved by the <br />30 Public Safety Answering Point. <br />31 7.2.4 Calls to the business number shall not hunt to the designated emergency lines. <br />Page 15 <br />