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167 <br />D RAFT North Carolina 911 Board Operating Standards — Version 04/14/2011 D RA FT <br />1 (7) Time limit for acknowledgment by units that have been dispatched. <br />2 6.4.11 Every Public Safety Answering Point shall have a comprehensive regional emergency <br />3 communications plan as part of the CEMP. <br />4 6.4.11.1 The emergency communications plan shall provide for real -time communications between <br />5 organizations responding to the same emergency incident. <br />6 6.4.11.2 This emergency communications plan shall be exercised at least once a year. <br />7 6.4.12 In the event that an emergency response unit(s) has not acknowledged its dispatch/response <br />8 within the time limits established by the Public Safety Answering Point, the Telecommunicator shall <br />9 perform one or more of the following: <br />10 (1) Attempt to contact the emergency response unit (s) by radio. <br />11 (2) Re- dispatch the emergency response unit(s) using the primary dispatch system. <br />12 (3) Dispatch the emergency response unit(s) using the secondary dispatch system. <br />13 (4) Initiate two -way communication with the emergency response unit's supervisor. <br />14 6.4.13 The Public Safety Answering point shall develop and implement standard operating procedures <br />15 for responding to and processing TDD /TTY calls. <br />16 6.4.14 Calls received as an open -line or "silent call" shall be queried as a TDD /TTY call if no <br />17 acknowledgment is received by voice. <br />18 6.4.15. A Public Safety Answering Point must have a written procedure for handling 911 hang -up calls. <br />19 6.5 Time. <br />20 6.5.1 The clock for the main recordkeeping device in the Public Safety Answering Point shall be <br />21 synchronized to Coordinated Universal Time. <br />22 6.5.2 All timekeeping devices in the Public Safety Answering Point shall be maintained within f5 <br />23 seconds of the main recordkeeping device clock. <br />24 6.6 Recording. <br />25 6.6.1 Public Safety Answering Points shall have a logging voice recorder with one channel for each of <br />26 the following: <br />27 (1) Each transmitted or received emergency radio channel or talk group. <br />28 (2) Each voice dispatch call for service circuit. <br />29 (3) Each Telecommunicator telephone that receives emergency calls for service. <br />Page 14 <br />