Orange County NC Website
Browse       Search
166 <br />D RAFT North Carolina 911 Board Operating Standards — Version 04/14/2011 D RA FT <br />1 (2) The answering transferring agency shall remain on the line until it is certain that the transfer is <br />2 affected. <br />3 (3) The transfer procedure shall be used on emergency 9 -1 -1 calls. <br />4 6.4.5 All calls for service, including requests for additional resources, shall be transmitted to the <br />5 identified emergency response units over the required dispatch systems. <br />6 6.4.6 An indication of the status of all emergency response units shall be available to appropriate <br />7 Telecommunicators at all times. <br />8 6.4.7 Records of the dispatch of emergency response units to call for services shall be maintained and <br />9 shall identify the following: <br />10 (1) Unit designation for each emergency response unit dispatched <br />11 (2) Time of dispatch acknowledgment by each emergency response unit responding <br />12 (3) Enroute time of each emergency response unit <br />13 (4) Time of arrival of each emergency response unit at the scene <br />14 (5) Time of patient contact, if applicable <br />15 (6) Time each emergency response unit is returned to service <br />16 6.4.8 All emergency response agencies shall use common terminology and integrated incident <br />17 communications. <br />18 6.4.9 When the device monitoring the system for integrity indicates that trouble has occurred, the <br />19 Telecommunicator shall act as follows: <br />20 (1) Take appropriate steps to repair the fault. <br />21 (2) Isolate the fault and notify the official responsible for maintenance if repair is not possible. <br />22 6.4.10 Standard operating procedures shall include but not be limited to the following: <br />23 (1) All standardized procedures that the Telecommunicator is expected to perform without direct <br />24 supervision <br />25 (2) Implementation plan that meets the requirements of a formal plan to maintain and operate the Backup <br />26 Public Safety Answering Point. <br />27 (3) Procedures related to the CEMP. <br />28 (4) Emergency response personnel emergencies. <br />29 (5) Activation of an emergency distress function. <br />30 (6) Assignment of incident radio communications plan. <br />Page 13 <br />