Orange County NC Website
Browse       Search
164 <br />D RAFT North Carolina 911 Board Operating Standards — Version 04/14/2011 D RA FT <br />1 Section 6 Operations <br />2 6.1 Management. <br />3 6.1.1 All systems shall be under the control of a responsible employee or employees of the PSAP <br />4 served by the systems. <br />5 6.1.2 The Public Safety Answering Point Emergency services dispatching entities shall have trained <br />6 and qualified technical assistance available for trouble analysis and repair by in -house personnel or by <br />7 authorized outside contract maintenance services. <br />8 6.1.3 Where maintenance is provided by an organization or person other than an employee of the PSAP <br />9 complete written records of all installation, maintenance, test, and extension of the system shall be <br />10 forwarded to the responsible employee of the PSAP. <br />11 6.1.3.1 Maintenance performed by an organization or person other than an employee of the Public Safety <br />12 Answering Point shall be by written contract that contains a guarantee of performance. <br />13 6.1.5 The Public Safety Answering Point shall have a written local management approved access <br />14 control plan. <br />15 6.1.4.1 Maintenance personnel other than an employee of the Public Safety Answering Point shall be <br />16 approved by the Public Safety Answering Point pursuant to the approved access control plan as offering <br />17 no threat to the security of the facility or the employees and equipment within it. <br />18 6.1.5 All equipment shall be accessible to the PSAP for the purpose of maintenance. <br />19 6.1.6 At least one supervisor or lead with Telecommunicator certification shall be available to respond <br />20 immediately at all times 24 hours per day, 7 days per week, 52 weeks per year. <br />21 6.2 Telecommunicator and Supervisor Qualifications and Training. <br />22 6.2.1 Telecommunicators and Supervisors shall be certified in the knowledge, skills, and abilities <br />23 related to their job function. <br />24 6.2.2 Telecommunicators and Supervisors shall have knowledge of the function of all communications <br />25 equipment and systems in the Public Safety Answering Point. <br />26 6.2.3 Telecommunicators and Supervisors shall know the rules and regulations that relate to equipment <br />27 use, including those of the Federal Communications Commission that pertain to emergency service radio <br />28 use. <br />29 6.2.4 Telecommunicators and Supervisors shall be capable of operating and testing the <br />30 communications equipment they are assigned to operate. <br />31 6.2.5 Telecommunicators and Supervisors shall receive training to maintain the skill level appropriate <br />32 to their position. <br />Page 11 <br />