Agenda - 10-03-2013 - 1 - Laserfiche WebLink

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157 D RAFT North Carolina 911 Board Operating Standards — Version 04/14/2011 D RA FT 1 monitor preferred and alternate load power source and provide desired switching of the load, and all 2 necessary control equipment to make the system functional. 3 2.3.20 TDD /TTY. A device that is used in conjunction with a telephone to communicate with persons 4 who are deaf, who are hard of hearing, or who have speech impairments, by typing and reading text. 5 2.3.21 Telecommunicator. A Telecommunicator shall mean any person engaged in or employed as a full 6 time or part time 911 communications center call taker (emergency communications specialist, 7 emergency dispatcher, etc.) and is engaged in the act of processing a 911 call for emergency assistance by 8 a Primary PUBLIC SAFETY ANSWERING POINT, including the use of 911 system equipment, call 9 classification, location of a caller, determination of the appropriate response level for emergency 10 responders, and dispatching 911 call information to the appropriate responder and 911 System. 11 2.3.22 Uninterruptible Power Supply (UPS). A system designed to provide power, without delay or 12 transients, during any period when the primary power source is incapable of performing. 13 2.3.23 Voice Communication Channel. A single path for communication by spoken word that is distinct 14 from other parallel paths. 15 Section 3 Public Safetv Answering Point (PSAP) 16 3.1 General. 17 3.1.1 Any Primary Public Safety Answering Point, Backup Public Safety Answering Point, or 18 Secondary Public Safety Answering Point that receives funding from the NC 911 Board is required to 19 comply with all NC 911 Board Standards. 20 3.1.2 All equipment, software, and services used in the daily operation of the Public Safety Answering 21 Point shall be kept in working order at all times. 22 3.1.3 The Public Safety Answering Point shall be provided with an alternate means of communication 23 that is compatible with the alternate means of communication provided at the Emergency Response 24 Facilities (ERFs). 25 3.1.3.1 The alternate means shall be readily available to the Telecommunicators in the event of failure of 26 the primary communications system. 27 3.1.3.2 The Telecommunicators shall be trained and capable of using the alternate means in the event of 28 failure of the primary communications system. 29 3.1.4 Each Public Safety Answering Point shall maintain a Backup Public Safety Answering Point or 30 have an arrangement for backup provided by another Public Safety Answering Point. Agencies are 31 encouraged to pool resources and create regional backup centers. 32 3.1.4.1 The Backup Public Safety Answering Point shall be capable, when staffed, of performing the 33 emergency functions performed at the primary Public Safety Answering Point. 34 3.1.4.2 The Backup Public Safety Answering Point shall be separated geographically from the primary 35 Public Safety Answering Point at a distance that ensures the survivability of the alternate center. Page 4