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15 <br />Orange County Chief's Associatior , <br />Prior to this time, no community expectations have been established for what Orange County <br />citizens want in emergency services. Decisions are made through year -to -year budget requests <br />based on the professional recommendations of emergency services leaders to boards or <br />appointed managers. The Orange County Chief's Association welcomes a public discussion <br />regarding service level expectations, and hopes to provide accurate information to advance this <br />conversation. <br />Key points to address in public outreach <br />• What does "response time" mean and who /what agencies are involved in the equation? Explain <br />any existing gaps. ( "Why does the fire truck /ambulance take so long ? ") <br />• The value of leveraging paid staff with volunteers. Explain how much money Orange County <br />saves by using volunteer fire and rescue departments. <br />• The value of the levels of service and training offered in departments, along with the number of <br />hours donated through volunteer fire departments and South Orange Rescue Squad. <br />• ISO ratings and insurance link: how marginally higher taxes help homeowners save significant <br />amounts of money. <br />• The 2012 OCCA Strategic Plan as a foundation for noting past successes and direction for future <br />progress. <br />CONCLUSION <br />With Orange County's "changing demographics and increased urbanization "21 comes the responsibility <br />for quality fire protection and life safety services. The Orange County Chief's Association urges <br />thoughtful public consideration and discussion of the goals contained in this report, and looks forward <br />to a future of collaborative progress built on our tradition of past successes. As noted by Orange County <br />Emergency Services, "appropriate resources must be available to ensure an equitable, high - performance <br />service delivery system ."2' The Orange County Chief's Association is committed to working with all <br />stakeholders to ensure this vision of emergency services delivery becomes a reality. <br />21 Orange County Board of Commissioners, March 25, 2010 Action Agenda Item #2 Abstract: EMS Delivery Report <br />22 Orange County Board of Commissioners, March 25, 2010 Action Agenda Item #2 Abstract: EMS Delivery Report <br />13 <br />