Agenda - 10-03-2013 - 1 - Laserfiche WebLink

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Comprehensive Assessment of Emergency Medical Services 120 and 911 /Communications Center Operations Study In North Carolina owners of cellular and land -line telephones are assessed a monthly "911 Service Fee ". These funds are collected by the State and /redistributed to the 128 certified PSAP's (Communications s Centers) in the State for specifically designated (allowable) purposes; i.e. typically technical or phone system equipment or upgrades within the Communications Center. The amounts received by Orange County as identified in the published annual budget summaries for FY 2008 -09 through 2011 -12 are identified here. Figure 49 Annual Budget & Surcharge Revenue Summary Fiscal Annual Surcharge Collections (Revenue) Year Budget Revenue as % of Budget FY 08 -09 $ 1,940,423 $ 659,799 34.0% FY 09 -10 $ 1,898,823 $ 658,184 34.7% FY 10 -11 $ 1,714,018 $ 657,050 38.3% FY 11 -12 $ 1,778,092 1 $ 506,348 28.5% 4.4 ISSUES OF CONCERN This section discusses the significant Communications Center issues of concern identified during the analyses of the various data collected, the visual study of conditions found to exist, and numerous conversations and formal interviews conducted over the course of the study. The determination of whether or not an "issue" was identified as such was based on the assessment of current operations and performance in discussed in Subsections 4.2 and 4.3 The issues identified as being of significant concern with regards to EMS involved the following topics; • Staffing • Data Operations Issue: Staffing Manager The current staffing configuration of the Communications Center consists of SHiF` #1 SHiFr #2 SHIFT #3 SHiFr #4 the Operations Manager and four (4) Shift Shift Shift Shift shifts of five (5) positions each; the supervisor supervisor supervisor [Supervisor 5th position (Telecommunicator) as of (Lieutenant) (Lieutenant) (Lieutenant) (Lieutenant) this writing is and has been in training for several weeks. Lead Lead Lead Lead Telecommunicator Telecommunicator Telecommunicator Telecommunicator Obviously, with the exception of (Sergeant) (sergeant) (sergeant) (Sergeant) the Operations Manager, each position currently is expected to be communications communications communications communications occupied 24 hours per day, 365 days Training Officer Training Officer Training Officer Training Officer per year by appropriately certified personnel. Telecommunicator Telecommunicator Telecommunicator Telecommunicator Relief Factor Since the Communications Center requires continuous coverage of Telecommunicator Telecommunicator Telecommunicator Telecommunicator Solutions for Local Government, Inc. 76