Agenda - 10-03-2013 - 1 - Laserfiche WebLink

Browse Search

Comprehensive Assessment of Emergency Medical Services 111 and 911 /Communications Center Operations Study • Requests for assistance at a crime or accident scene • Duplicate calls • Nefarious or misplaced calls • Incoming administrative calls: • Alarms; i.e. fire, burglar, medical lifelines, etc. • Operator transferred calls (they can't connect calls to 911 - only to a ten digit number.) • Non - emergency calls which a citizen did not want to report on a 911 line. The following table identifies the total 911 /emergency and administrative calls received for each of the years 2009 -2011. Figure 40 Total Calls Received by Type 2009 -2011 300.000 ------------- � ------------- r------------ - ---------- --- r------------- -------- - - - - - i 258;222 261y049 245 ;582 250,000 ------ - - - - -- -- ----- - - - - -- ------------ --------- - - - - -, 200,000 --------- } r--------- 1}_________r ____________l_____________I 158;782 I 150,000 ____________ _____________ ________ ____ _____________1____________ I I _____________� 88,471 I I 88 066 =- 86 $00 100,000 --- -- --------- -------- - - - - -- ---- - - - - -- ------------ -I------------i------------- I I 501000 .!------------ J_____________ IL ____________ J__________ ___L____________J ------------- 1 I I 1 I 2409 2010 2011 —4-911 Calls —4—Admin. Calls —4—Total-All Calls For the 3 -year period addressed, the average annual 911 calls received was 88,186 and the average annual administrative calls received was 167,933; 34% and 66% respectively. Agencies Dispatched The agencies currently dispatched by the Orange County Communications Center include: Law Enforcement Orange County Sheriff's Department Chapel Hill Police Department Carrboro Police Department Hillsborough Police Department Medical Rescue Orange County EMS South Orange Rescue Squad Solutions for Local Government, Inc. 67