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11 <br />Orange County Chief's Associatior <br />90 seconds of receipt, but due to the added workload and flat resources, the current average <br />process time is 135 seconds." 13 <br />Objective B: To support the acquisition by January 2014 of a Computer Aided Dispatch (CAD) network <br />with live links to Mobile Data Terminals (MDTs) in the field. <br />Background: CAD networks with live links to MDTs offer system managers the ability to remotely <br />supervise an entire emergency services network, while freeing up valuable radio airtime. <br />Responders in the field appreciate the push button status changes, as well as the ability to know <br />exactly what dispatchers know in real time. This two -way information sharing promotes <br />accountability, and some emergency systems have even opened up their CAD systems (in a <br />view -only mode) to online public viewership. Live CAD systems run off wireless networks. <br />Durham County already supports a live CAD network, as do many jurisdictions around the state <br />and the country. This technology has existed for decades, and proven invaluable in public safety <br />applications. Both Carrboro and Chapel Hill already have static MDTs on their fire apparatus, and <br />these mobile computers will be configured to support online capabilities. <br />The OCCA envisions Orange County Emergency Services developing the network and providing <br />ongoing technical support, but allowing individual departments to purchase the equipment on <br />their own following the system roll -out by January 2014. This approach, taken in Durham <br />County, has allowed for a phased -in approach to better suit the financial planning needs of <br />individual departments. The OCCA encourages each member department to purchase <br />equipment within a year of the system becoming operational. <br />Goal III: Encouraging the Adoption of Measureable Emergency Response System Benchmarks and <br />Reporting Norms <br />Objective A: To establish transparent and measurable benchmarks for EMS service delivery to ensure <br />continuous quality management by January 2013. <br />Background: Due to differences in how data is collected and measured between the fire and <br />rescue departments and Orange County EMS, benchmarking is currently impossible. The public <br />has a right to be able to assess the quality and effectiveness of the emergency services response <br />network. The Orange County Chief's Association desires transparent and available information <br />regarding EMS response times and coverage. <br />The OCCA seeks routine reporting to the Orange County Board of Commissioners and support <br />agencies of such commonly used benchmarks as call volume and type, normalized response <br />times, unit availability, unit downtime due to maintenance, time on scene, transport times, <br />Advanced Life Support vs. Basic Life Support cases, delays between first responder and <br />ambulance arrival times, cost per response, third party collection rates, personnel vacancy rates <br />and turnover, training time per employee, and numbers of medical protocol violations. <br />13 Orange County Board of Commissioners, March 25, 2010 Action Agenda Item #2 Abstract: EMS Delivery Report <br />PJ <br />