Agenda - 10-03-2013 - 1 - Laserfiche WebLink

Browse Search

Comprehensive Assessment of Emergency Medical Services 109 and 911 /Communications Center Operations Study somewhat between "call- taking" and "dispatching ", depending on the call volume occurring or whether the Communications Center is working "short ". ■ A Calltaker's primary responsibility is answering 911 and administrative calls coming into the Center, recording essential information in the computer aided dispatch (CAD) system, and (ideally) transmitting that information to a Telecommunicator. ■ A Telecommunicator's primary responsibility is to dispatch the call to the appropriate agency and handle on -going responding agency communications and radio traffic. In Orange County all Telecom municators have been trained and are certified as "Emergency Medical Dispatchers" or EMD's. During the course of this study, the Communications Center was operating with a total allocation of 30 full -time positions, plus the Communications Center Operations Manager. However, it should be noted that during that time eight of those positions were either vacant (4) or in training (4) and therefore unavailable for duty. Figure 38 illustrates the current organization and position designations. Figure 38 Orange County Communications Center Organization Operations Manager SHIFT #1 SHIFT #2 SHIFT #3 SHIFT #4 Shift I I Shift I I Shift I I Shift Supervisor Supervisor Supervisor Supervisor (Lieutenant) (Lieutenant) ( Lieu to nant) (Lieute nant) Lead Lead I Lead I I Lead I I Lead Telecommunicator Telecommunicator Telecommunicator Telecommunicator (Sergeant) (Sergeant) (Sergeant) (Sergeant) Communications I I Communications I I Communications I I Communications Training Officer Training Officer Training Officer Training Officer Telecommunicator I I Telecommunicator I I Telecommunicator I I Telecommunicator Telecommunicator Telecommunicator Telecommunicator Telecommunicator Solutions for Local Government, Inc. 65