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32 <br />➢ Those who forget to set out on a bi- weekly schedule would result in a resident going a <br />month between collections and /or requesting a special collection <br />➢ Convenience has always been key to recycling program success <br />➢ Unlike using bins, it is not easy for a resident to haul a roll cart to a recycling drop -off <br />center and there will likely be more missed service complaints with bi- weekly <br />➢ Should the Towns move to PAYT in the future, additional cart capacity may be needed <br />➢ Weekly garbage collection and bi- weekly recycling collection may dis- incentivize the <br />casual recycler. <br />3) Which recycling collection option is of lowest cost to the Towns <br />As stated above, County staff has not conducted an independent analysis of the Town <br />proposals, as it will be up to the Towns to make their own determinations with regard to cost <br />and value. If the single deciding factor is lowest cost, it is unlikely that the County program will <br />be the absolute cheapest absent other value added elements. The primary County objectives <br />are to aggressively pursue community waste reduction goals, provide the highest quality <br />customer service, continue to strive to achieve operational efficiencies using and improving <br />industry best management practices and to minimize fees. <br />County staff suggests that the Towns consider all costs when comparing vendor proposals and <br />county programs. For the most part, the proposals received by the Towns include the actual <br />cost of material collection and can also include roll cart acquisition. Otherwise, it appears that <br />any other ongoing support components of a successful collection service would be borne by <br />each Town: <br />➢ Preparation of roll cart and collection service bid /RFP materials and administering the <br />acquisition process, including obtaining board approvals <br />➢ Implementation costs and staff time such as recording cart assignments through <br />establishment of a new Radio Frequency Identification (RFID) tagging and tracking <br />system, establishing a database, troubleshooting implementation problems and a strong <br />education and outreach effort to include advertising, brochures, community forum, <br />mailings to all residents, etc. <br />➢ Contract administration including reviewing and paying invoices and coordination among <br />the three Towns <br />➢ Ongoing education and outreach efforts and customer service availability to receive calls <br />for missed collection and general questions about service, to communicate problems to <br />the proper supervisor and to follow up and verify resolution <br />➢ Responding to complaints /complaint investigation <br />➢ Purchase of a handheld RFID scanner <br />➢ Maintaining cart inventory and assignments, including physical cart storage <br />➢ Overseeing and coordination of cart performance and warranty provisions <br />➢ Cart distribution, repair and tracking <br />➢ Cleaning up material spills, collecting missed homes, etc. if vendor unavailable or non- <br />responsive <br />➢ Maintaining and preparing reports and data base management <br />➢ Overseeing ongoing route expansions, new residents and other adjustments <br />➢ Coordination with other existing county -wide programs such as drop -off centers <br />➢ Managing resident confusion and uncertainty with regard to both Towns and County <br />managing separate recycling programs <br />