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Is there a procedure for dealing with complaints, disputes and appeals? <br />Although the application process and rehabilitation guidelines are meant to be as fair as <br />possible, Orange County realizes that there is still a chance that some applicants or <br />participants may feel that they are not treated fairly. The following procedures are <br />designed to provide an avenue for resolution of complaints and appeals. <br />During the he application process: <br />1. If the applicant feels that his/her application was not fairly reviewed or rated and <br />would like to appeal the decision made about it, he /she should contact Miehael <br />Talber -t late in Bonnie Hammersley, County Manager (919)245 -2300 within <br />five days of the initial decision and voice their concern. If the applicant remains <br />dissatisfied with the decision, the detailed complaint should be put into writing. <br />2. A written appeal must be made within 10 business days of the initial decision on <br />an application. <br />3. Orange County will respond in writing to any complaints or appeals within 10 <br />business days of receiving written comments. <br />4. Should the applicant remain dissatisfied with the decision, a conference between <br />the applicant and the County will be held. <br />During the rehabilitation process: <br />1. If the homeowner feels that construction is not being completed according to the <br />contract, he /she must inform the contractor and the Rehabilitation Specialist. <br />2. The Rehabilitation Specialist will inspect the work in question. If he finds that <br />the work is not being completed according to contract, the Rehabilitation <br />Specialist will review the contract with the contractor and ask the contractor to <br />remedy the problem. <br />3. If the Rehabilitation Specialist finds that the work is being completed according to <br />contract, the complaint will be noted and the Rehabilitation Specialist and the <br />homeowner will discuss the concern and the reason for the Rehabilitation <br />Specialist's decision. <br />4. If the homeowner is dissatisfied a written appeal detailing the concerns must be <br />submitted within 10 business days for review by the County. Orange County will <br />respond in writing to any complaints or appeals within 10 business day of <br />receiving written comments. <br />5. If the homeowners concerns are not satisfied, a mediation conference between the <br />homeowner and the contractor may be convened by the Rehabilitation Specialist <br />and facilitated by the County's Housing, Human Rights and Community <br />Development Director. <br />6. Should the mediation conference fail to resolve the dispute, Orange County will <br />render a written final decision. <br />Final Appeal: <br />10 <br />11 <br />