Agenda - 10-07-2014 - 7a - Laserfiche WebLink

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ORANGE COUNTY BOARD OF COMMISSIONERS ACTION AGENDA ITEM ABSTRACT Meeting Date: October 7, 2014 Action Agenda Item No. 7 -a SUBJECT: Next Generation 9 -1 -1 Solution DEPARTMENT: Emergency Services PUBLIC HEARING: (Y /N) I No ATTACHMENT(S): INFORMATION CONTACT: Kevin Medlin, 919- 245 -6139 Dinah Jeffries, 919 - 245 -6123 PURPOSE: To approve the purchase of the Next Generation 9 -1 -1 Solution to provide a service that is integrated, operated and maintained to the public safety class standards demanded of a life- critical application. BACKGROUND: Since 1992, Orange County has utilized Enhanced 9 -1 -1 (E9 -1 -1) that represented a significant improvement in 9 -1 -1 service by providing the telecommunicator with the name and address of landline callers. Today, the technology has broadened its capabilities to provide a geographic location that identifies the latitude and longitude coordinates for wireless callers. The County is now poised to make another significant technology jump due to consumer expectations and major world events by allowing residents, visitors, and responders to utilize texting, imaging and video capture to 9 -1 -1 as well as providing a faster connection to 9 -1 -1 through digital connections. NextGen 9 -1 -1 (NG911) will use Internet Protocol (IP) based hardware and software to provide call identification, location determination, call routing, and call signaling for emergency calls. NG911 capable public safety answering points (PSAPs) can receive and process incoming calls by means of IP -based networks called Emergency Services IP Networks (ESInets). This network architecture will support many more modes of emergency communication than the voice - centric legacy system currently in use. ESlnets are designed not only to receive traditional 911 voice calls, but also to receive text, data, and video communications from any communications device via IP -based networks. In addition, ESlnets can be configured to receive machine - generated data from telematics applications (e.g., automatic collision notification systems in vehicles provided by vendors like OnStar), medical alert systems, and sensors and alarms of various types. In contrast to the device - specific connection protocols in legacy 9 -1 -1 networks for wire -line, wireless, and interconnected VoIP phones, NG911 will provide IP- enabled devices with multiple means of accessing the NG911 network depending on whether they are operating in a stationary or mobile configuration.