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a <br /> DocuSign Envelope ID:84AC93A5-0882-4236-9052-37D9FA3E9D6D <br /> CONSULTATION CALL <br /> The Consultation Call should be scheduled to take Place within 5 days of the Kick-off Call.The call is a <br /> strategy session between the onboarder and the customer, with the following objectives: <br /> • Review Project Plan action items <br /> • Define testing strategy <br /> • Review contact management strategy <br /> • Review relevant advanced configuration topics <br /> Time: 1-2 hours <br /> CLOSE-OUT CALL <br /> The close out should occur approximately 3-4 weeks after Orientation (not to exceed 60 days).The call <br /> will provide a final opportunity for the client to strategize with the onboarding specialist and will cover the <br /> following topics: <br /> • Functional testing conducted by customers/or review results of functional testing <br /> • Discuss transition to customer success <br /> Provide best practices for troubleshooting issues <br /> Where to find support information <br /> Roll-Out Planning: <br /> Review project plan for completing system-wide test <br /> Review best practices for system test planning <br /> - Awareness programs <br /> Time: 1 hour <br /> EVERBRIDGE UNIVERSITY <br /> • Learning modules and training are continuously available and free for customers and partners to learn <br /> or review <br /> Use Adobe flash videos with audio narrations <br /> • Self-paced training that allows students to learn when they have time and at their own pace <br /> • Just-in-time learning using small,focused content modules <br /> • No travel or facilities required, the classroom is anywhere a learner has Internet access <br />