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DocuSign Envelope ID:84AC93A5-0882-4236-9052-37D9FA3E9D6D <br /> Aeverbridge <br /> ONBOARDING - STANDARD <br /> OVERVIEW <br /> The standard onboarding is right-sized to support small <br /> Included Standard Onboarding Resources <br /> to medium organizations on deploying all basic Mass <br /> Notification and Interactive Visibility functionality.A + Client portal <br /> dedicated onboarding specialist is provided to guide you + Knowledgebase <br /> through the onboarding process and provide strategic + Everbridge University <br /> advice, tailored to your organization. + Up to 10 hours of an onboarding specialist <br /> TIME FRAME KEY MI LESTON ES <br /> Standard Everbridge Onboarding requires approximately ORIENTATION CALL <br /> 15 days to complete. Depending on the size and complexity This call will provide an orientation to Everbridge <br /> of the organization, it may take more or less time.The onboarding resources and a review of preparation <br /> necessary to conduct a successful onboarding. <br /> timeframe can be tailored within the following limits for <br /> standard onboarding: KICK-OFF CALL <br /> The Kick-off call will focus on reviewing the basic <br /> + Access to an Onboarding Specialist for up to 10 hours. settings and developing the onboarding project <br /> plan. <br /> + Onboarding Specialist hours must be used within 60 days of CONSULTATION CALL <br /> contract signing. The Consultation Call will focus on reviewing the <br /> completion of the project plan and identifying gaps <br /> + Additional hours are billable at$250/hr. and next steps. <br /> SCOPE CLOSE-OUT CALL <br /> The Close-out Call will provide guidance on go-live <br /> A standard onboarding will provide the following: strategies and mark the accounts transition to <br /> customer success. <br /> + Orientation to your onboarding resources,including the <br /> Everbridge Client Portal,knowledgebase articles library,and <br /> Everbridge University. <br /> + Access to your functional account,configured with default templates and default notification paths. <br /> + 30-minute hands-on demo of creating new users,the basic setup of contacts and the sending of a test notification. <br /> + Best practices and onboarding guidance as outlined in this document. <br /> + The onboarding specialist will ensure the client has demonstrated the ability to upload a sample of their contact data, <br /> send a notification and interpret the results. <br /> WWW.EVERBRIDGE.COM <br />