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9/25/2014 <br />9 <br />9 -1 -1 COMMUNICATIONS STATISTICS <br />Call Comparison By Year <br />2014 (year to date) <br />Incoming = 70,371 (year to date) <br />Project over 93,000 calls by the end of year <br />Average Dispatch Time = 1 :33 <br />New NFPA 1221 Standard (July 2013) is 1:36 <br />9 -1 -1 Call Answer Time = % answer time < 15 sec = 99.06% <br />New NFPA 1221 Standard (July 2013) is < 15 sec 95% <br />2013 (Changed CAD from Logisys to Sun Guard 0neSoIution in July 2413) <br />Incoming = 87,007 & Average Dispatch Time = 1:25 <br />2012 (Logisys CAD) <br />Incoming = 83,476 & Average Dispatch Time = 1:52 <br />9 -1 -1 RECOMMENDATIONS <br />R -13 Hire full time Data Systems Manager (complete) <br />Craig Blackwood was promoted to Data Systems Manager <br />Mr. Blackwood retired 9/27/2413 <br />Mr. Kevin Medlin was promoted to Data Systems Manager on 10/18/2013 <br />R -14 H ire full time Training/Quality Assurance Officer (complete) <br />Josh Robinson promoted from Telecom municatorto Training/QA Officer <br />7 <br />