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K <br />To better support its paid caregivers so that they can provide quality care to clients, <br />Acorn also implemented a new employee reward system. It offered merit bonuses for <br />high quality care and good work practices and created a variety of non - monetary <br />supports on an individualized basis. Since implementing these new management <br />strategies, there has been excellent worker attendance, low turn -over rates, and <br />improved employee satisfaction. Keeping good workers in place leads to better <br />continuity of care, which is highly correlated with client satisfaction and quality of life in <br />long -term care settings. <br />The Advisory Board on Aging and the Department on Aging are grateful for these leaders in the <br />long -term care industry in Orange County and, with the Board of Commissioners, want to <br />publicly acknowledge their willingness to try new, promising care practices and management <br />strategies and serve as a model for other facilities and organizations providing important <br />services to some of Orange County's most vulnerable residents. The Advisory Board on Aging <br />and the Department congratulate Livewell Assisted Living, Inc., Carol Woods Retirement <br />Community, and Acorn Home Care Services, Inc. for winning an Orange County 2014 LTC <br />Quality Service Award. <br />FINANCIAL IMPACT: The cash awards of $200 per organization have been budgeted in the <br />Department on Aging's Master Aging Plan budget. <br />RECOMMENDATION(S): The Manager recommends that the Board recognize these <br />organizations as winners of the 2014 Orange County Long Term Care Quality Service Awards. <br />