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i. The Provider shall provide qualified persons to the County to interpret between <br /> English and various other languages with the County staff and clients. <br /> ii. The Interpreters shall relate to all County clients and staff in a respectful and <br /> professional manner. <br /> iii. The Interpreters will interpret the information being shared between client/family <br /> and staff as clearly as possible, without additional personal comments or biases <br /> on the topic being discussed. <br /> iv. The Translator will translate the information as clearly as possible without <br /> changing the meaning and the intent of the document. <br /> v. The Provider will provide Interpreters and Translators who will .nterpret and <br /> translate to the best of his/her ability. <br /> b. Client Confidentiality. <br /> i. The Provider and each Interpreter and Translator agree to protect health <br /> information (e.g., client name, appointment type, telephone number) that he/she <br /> may receive in doing business with County. The Provider should ensure proper, <br /> safe storage and protection of client information during use, and <br /> shredding/deletion of such information when it is no longer necessary for <br /> business purposes. <br /> ii. The Provider and Translators acknowledge that they may have access to <br /> information that is confidential as provided by state and federal laws and agree to <br /> comply with all privacy policies, regulations, and laws as well as the Health <br /> Insurance Portability and Accountability Act(HIPAA) of 1996 (P.L.104-191). <br /> iii. Breaches of client confidentiality by Provider, Interpreters or Translators may <br /> result in automatic termination of this Agreement. <br /> iv. Procedures and Guidelines upon acceptance of assignment for Interpretation: <br /> 1. The Provider agrees to provide at least 24 hour notice if the Interpreter is <br /> unable to participate in a scheduled client contact. <br /> 2. The Interpreter will be expected to make confirmation phone calls to <br /> clients in advance of an assigned appointment, when feasible, and when <br /> the Provider is provided the information by County staff. The Interpreter <br /> should notify County staff as soon as possible if the client has told the <br /> Interpreter that he/she will not be able to make the appointment and/or if <br /> he/she needs to reschedule. These confirmation calls will not be paid for <br /> separately, but are considered part of the service when the Provider <br /> accepts an assignment for an appointment. <br /> 3. Neither the Provider nor the Interpreter shall have contact with County <br /> clients without County staff being present, unless specifically asked by <br /> staff to call clients to confirm or schedule appointment3. It is not <br /> acceptable for the Interpreter to give out his/her home telephone number <br /> or cell phone number for later contact between the family and Interpreter. <br /> Interpreters should generally instruct clients to call the Department to <br /> schedule an appointment or to inquire about services. <br /> Revised May 2014 <br /> 3 <br />