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lenovo Services Statement of Work <br /> 13. Provide Asset Recovery and Disposal Services for legacy equipment per scope detailed in Exhibit B <br /> 2.3 Services and deliverables do not include <br /> 1. Image testing and verification <br /> 2. Facility or infrastructure network cabling <br /> 3. Configuring peripherals other than the system unit, monitor, keyboard, and mouse. <br /> 4. Troubleshooting any applications <br /> 5. Reimaging of any de-installed system onsite. <br /> 6. Customization of Microsoft Windows OS or any application software <br /> 7. Scripting for application installations <br /> 8. Other items not specifically defined in the"Service includes"section <br /> 3.0 Service Terms <br /> 1. Work to be performed during business hours 9am-5pm local time,excluding holidays, or as identified <br /> in a specific schedule. <br /> 2. You will provide a designated point of contact to work with the Engineer and Project <br /> Manager/Coordinator as required <br /> 3. You will provide all necessary hardware/software/licensing <br /> 4. You will provide administrative level access to the existing network as required <br /> 5. You will provide access to the facility during standard and after business hours as/if applicable. <br /> 6. You will provide general project communication to Orange County staff/users, via Everyone emails. <br /> website, Dept Head meetings, Liaison meetings. <br /> 7. Data should be migrated off of local PCslLaptops to a network location. <br /> 8. You will supply list of computers to be replaced, replacement types,their locations and department <br /> contacts. <br /> 9. OCIT to provide Help Desk support for escalation of issues that arise during deployment as related to <br /> the County's network, licensed software and other computing resources, i.e., printers, scanners, etc. <br /> 10. You will install and configure any applications or peripherals deemed out-of-scope of vendor <br /> responsibility. <br /> 11. You will respond to customer complaints through vendor escalation <br /> 12. You will review and assessment of vendor processes before and during deployment. <br /> 13. Verification of equipment records and any associated documentation during deployment and after <br /> completion. <br /> 14. Should the above-mentioned Client responsibilities not be able to be met, it will directly affect the <br /> estimated cost of the project. <br /> 15. All work done will be on a per unit(PC/Laptop)installation cost basis,with a minimum installation of <br /> 50 units.The Client will only be billed for the number of PCs/laptops installed. <br /> 16. This work is scheduled to be performed during'standard business hours. <br /> 17. Due to reliance on the Client's existing backup solution, Lenovo can assume no responsibility for any <br /> loss of data. <br /> 18. Any hardware/software issues discovered while the engineer is on site will directly affect the <br /> estimated cost of the project. Should issues be discovered,the Client will be notified and a written <br /> change order notice will be issued to facilitate any mutually agreed upon changes. <br /> 19. Lenovo is not responsible for re-connecting personal devices(i.e., iPhones, etc)to the new <br /> computers. <br /> 20. Free and clear access to ensure delivery of machines to each building for the deployment days. <br /> 21. If an established schedule must change,or out of scope work is requested, additional charges may <br /> apply. <br /> 22. A pilot project may be required to validate the scope of work. <br /> 23. The basic system components for the project include the system unit, monitor, keyboard and mouse. <br /> 24. As part of the installation,the Service Provider will identify any"Defective on Arrival" (DOA) Lenovo <br /> hardware product to the Orange County IT staff. <br /> Orange County NC Gov't-Lenovo Services Statement of Work(16 APRIL 2014) Page 2 of 11 <br />