Orange County NC Website
Browse       Search
lenOvO Services Statement of Work <br /> This Statement of Work (called "SOW") between Lenovo (United States) Inc. ("Lenovo") and Orange County NC <br /> Government ("Customer") defines the scope of work to be performed by Lenovo under the terms and conditions <br /> of the Lenovo Customer Agreement, Lenovo Master Services Agreement or equivalent agreement in effect <br /> between us (called "Agreement"). In the event of conflict between the terms of this SOW and the Agreement. the <br /> terms of this SOW shall prevail. <br /> 1.0 Overview of Services <br /> Installation services of new Lenovo PC equipment at the Orange County, North Carolina Government building <br /> locations. <br /> The expected services and schedule are as follows: <br /> • Approximately 102 system units with monitors are to be deployed over various locations in Orange <br /> County. <br /> • On-site system installation provides assistance with planning and scheduling, with installation, of your <br /> products to include scheduling, delivery, unpacking, placing, plugging, inspection, power up, customer <br /> install process removal of packaging material, and removal and asset processing of legacy equipment <br /> from each location. <br /> 2.0 Description of deliverables and Services <br /> 2.1 Project Coordination <br /> Lenovo will provide the overall project management and coordination of services in this SOW. This will <br /> include assigning a named project manager to work with Orange County IT(OCIT)staff on the planning <br /> scheduling, implementation, and all finalized signoffs and reporting for these services. <br /> 2.2 Service Includes <br /> 1. Provide project management and adequate staffing of resources for the project. <br /> 2. Communicate with department contacts directly for scheduling one(1)week in advance of appointments; <br /> appointments to be scheduled by 24 hour period at maximum. Rescheduling requests to the individual <br /> customers should be at least 24 in advance. <br /> 3. Receive and stage customer provided product inventory at a local warehouse in preparation for these <br /> services. <br /> 4. Plan, schedule and implement delivery and install of computers, monitors, keyboards, mice and all <br /> necessary cables to end-user desks. Cable management to be completed after install of new equipment, <br /> with end-user consultation for positioning. <br /> 5. Establish, configure and verify connectivity to network, domain and deployment resources/shares. <br /> 6. Verify software/applications on old machine prior to move, migrate user data from old machines to new <br /> machines(as required), and verify that data was transferred to the new machine. The amount of data that <br /> needs to be migrated should not require a transfer time that exceeds 15 minutes per device. <br /> 7. Insure user can log on to new computer,access migrated data,email, and other network resources. <br /> 8. Verify and install applications needed by user that are not included in base software load. <br /> 9. Record and report to Orange County Information Technology(OCIT)all equipment identifiers,to include <br /> Serial Number, OC Number, location and end-user; both old machine and new, including monitor. <br /> 10. Remove all product packing material from each site. <br /> 11. Remove old equipment and provide verification of data destruction for devices that contain storage <br /> devices.The old equipment will be securely stored for a period of 10 business days from the last <br /> PC/laptop deployment prior to the machines being sent for processing through the Asset Recovery and <br /> Disposal scope of shown in Exhibit B,which includes the data being removed/destroyed from the devices. <br /> 12. Utilize the Orange County Help Desk and defined points of escalation to report any and all problems with <br /> users computer replacements. <br /> Orange County NC Gov't-Lenovo Services Statement of Work(16 APRIL 2014) Pagel of 11 <br />