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lenovo Services Statement of Work <br /> 5. Customer will provide an on-site contact during normal business hours that will provide the location of <br /> the buildings/rooms where the service will be performed. <br /> 6. Customer will provide access to the buildingstrooms where Service will be performed and any <br /> necessary security during Service hours, including any special parking permits for ease of access to <br /> the sites, including dock access outside and within buildings. <br /> 7. Customer must provide all required cables including but not limited to power and Ethernet cables. <br /> 8. Customer is responsible for safeguarding the confidentiality of any of its information including but not <br /> limited to passwords. <br /> 9. Customer is responsible for troubleshooting all network connectivity problems to resolve general and <br /> network connectivity issues. <br /> 10. Customer is responsible for compatibility of all hardware and software to be installed as a part of this <br /> service. <br /> 11. Customer is responsible for customizing or setting of user preferences. <br /> 12. Customer must allow the Service Provider full and unrestricted access to all locations where the <br /> service is to be delivered. <br /> 13. Customer must provide a script for the install, if applicable. <br /> 14. If product is to be connected to the Customer's network, Customer will supply the necessary network <br /> configuration(i.e.TCP/IP address, etc.)prior to or when Lenovo arrives on-site to perform the <br /> installation. <br /> 15. Customer is responsible for performing a backup of the hardware prior to intervention by Lenovo. <br /> 4.2 Lenovo Responsibilities <br /> 1. We will designate a primary contact that will be your focal point for all communications related to this <br /> Service and will have the authority to act on our behalf in all matters regarding this SOW. <br /> 2. We will establish and maintain Service communications through your Point of Contact. <br /> 3. We will provide a Service Provider at your identified site(s)to perform the tasks as specified under the <br /> Services offering defined in this SOW. <br /> 5.0 Change Control Procedure <br /> Any changes to this SOW must be documented in an amendment signed by official representatives of Loth <br /> parties. If a change to this SOW is required, both of us agree to use a Project Change Request("PCR") form as <br /> the vehicle for communicating change. The PCR form is attached to this agreement as Exhibit A. <br /> Any written request that is dated, signed, acknowledged by the other party and describes the change, the <br /> rationale for the change and the effect the change will have on the project will be considered a Project Change <br /> Request. Depending upon the extent and complexity of the requested change,the agreed to pricing and charges <br /> may need to be adjusted. We will mutually agree to any changes and Lenovo will confirm the changes in writing <br /> ("Change Authorization"). <br /> 5.1 Change Management Process: <br /> 1. The party proposing the change will document the request using the PCR Form. <br /> 2. The receiving party will review the proposed Project Change Request and determine whether the <br /> change is acceptable or requires modifications. <br /> 3. Both parties will, in good faith, mutually review the proposed Project Change Request and will (i) <br /> approve it, (ii)agree to further investigation, or(iii)reject it. <br /> 4. When the parties agree to the change, they will sign the PCR Form, which upon signing by both <br /> parties will constitute authorization to implement the change. <br /> 5. Both parties agree that such approval shall not be unreasonably withheld and will execute the Project <br /> Change Request, unless able to provide the other party with written data that disproves the identified <br /> variation. <br /> Orange County NC Gov't-Lenovo Services Statement of Work(16 APRIL 2014) Page 4 of 11 <br />