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/enovo Services Statement of Work <br /> 25. Lenovo is not responsible for missed schedule deadlines if they are caused by extended power <br /> outages, acts of nature and/or other causes beyond the Service Provider's reasonable control. <br /> 26. Service will be invoiced as defined in Section 5.0 and payment is due within 30 days of a properly <br /> submitted invoice. In the event of a dispute,the Customer reserves the right to withhold the disputed <br /> amount until the parties resolve the dispute. <br /> 27. The scope, pricing and terms and conditions outlined in this SOW address only these service(s). The <br /> purchase terms, descriptions and pricing of any Lenovo hardware product(s)that may be related to <br /> the services addressed in this SOW are outlined in other documents such as formal proposals, <br /> pricing quotes,the Lenovo Customer Agreement or equivalent agreement in effect between us for <br /> Lenovo hardware purchase. <br /> 28. A clear escalation path will be defined and provided along with a list of the key contacts in the <br /> engagement with telephone and email contact information prior to the start of the engagement to <br /> ensure that all parties have the information necessary to reach alternates or back up contacts if the <br /> situation arises. <br /> 29. Lenovo will put together a formal project plan as required, including any applicable technician <br /> instructions,an outline and sample of the tracking and reporting incorporated into the engagement, <br /> service level agreements and the skill level of the technicians who will be supporting this engagement <br /> for your review prior to the customer engagement. <br /> 30. Unexpected and unforeseen out-of-scope requirements may result in additional charges. Should this <br /> situation arise, you will be notified prior to performing any out-of-scope services.Agreement and <br /> approval from you must be provided in writing. <br /> 31. Customer information or data which is obtained or otherwise accessed in the performance of this <br /> SOW will be held in confidence and will not be disclosed to any third party or to employees, agents, <br /> subcontractors, or suppliers who do not have the need for access to such information or data. <br /> 32. Services shall be performed in a good and workmanlike manner by qualified personnel in the agreed <br /> upon timeframes and in accordance with generally accepted professional standards for such Services <br /> and to conform to the specifications and requirements, if any, specified in this SOW. Lenovo shall be <br /> responsible for all errors or omissions, in the performance of the Agreement. Lenovo shall correct: <br /> any and all errors, omissions, or mistakes at no additional cost to the County. <br /> 33. Without prior written consent, Lenovo will not in any manner advertise, publish or disclose the <br /> existence of this SOW or it's terms or that Lenovo has contracted with you to furnish the Services <br /> described in this SOW. <br /> 34. You are responsible for appropriate software licensing for any image provided to Lenovo to be loaded <br /> on the hardware on your behalf. <br /> 35. You agree to participate in a review of the terms of the SOW with Lenovo to ensure that Lenovo has <br /> identified and included all of your requirements. <br /> 36. You are responsible for safeguarding the confidentiality of any of your information including but not <br /> limited to passwords. <br /> 37. For service engagements that incorporate services rendered over an extended period of time and <br /> "per seat"pricing that is based on a blend of all costs over this extended period of time,withdrawal <br /> from or termination of the SOW for any reason requires 60(sixty)days written notice and the <br /> opportunity for Lenovo to itemize any final payment due for services rendered. <br /> 38. You will provide Lenovo with the full address,on-site contact name, phone number, e-mail address <br /> and any special access instructions for each location where the Services in this SOW are to be <br /> performed. <br /> 4.0 Roles and Responsibilities <br /> 4.1 Customer Responsibilities <br /> 1. Customer will designate a project manager who will be your Point of Contact for all communications <br /> related to this project and will have the authority to act on your behalf in all matters regarding this <br /> SOW. <br /> 2. Customer will provide a safe working environment. <br /> 3. Customer will outline their installation schedule requirements prior to Lenovo hardware product <br /> shipment and start of these services, and technicians arriving on site. <br /> 4. Customer will have sufficient space and power outlets to perform the Service. <br /> Orange County NC Gov't-Lenovo Services Statement of Work(16 APRIL 2014) Page 3 of 11 <br />