Agenda - 06-17-2014 - 6g - Laserfiche WebLink

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ORD- 2014 -027 ORANGE COUNTY BOARD OF COMMISSIONERS ACTION AGENDA ITEM ABSTRACT Meeting Date: June 17, 2014 Action Agenda Item No. 6 -g 1 SUBJECT: Approval of Public Safety 9 -1 -1 Center Improvements and Budget Amendment #9 -B DEPARTMENT: Emergency Services ATTACHMENT(S): ETF Requested Items Spreadsheet PUBLIC HEARING: (Y /N) No INFORMATION CONTACT: Jim Groves, 919 - 245 -6140 Dinah Jeffries, 919 - 245 -6123 PURPOSE: To approve Budget Amendment #9 -B to utilize funds from the Emergency Telephone Fund (ETF) to upgrade equipment; provide Computer Aided Dispatch (CAD) licenses for response stakeholders; implement a preventive maintenance program; and implement a robust sanitation program to minimize the spread of communicable disease within the 9 -1 -1 Center. BACKGROUND: The items requested for Budget Amendment #9 -B are needed upgrades to the Orange County 9 -1 -1 Communications Center to provide more efficient and effective service to the emergency responders, residents and visitors of Orange County. Part of this upgrade is the addition of six (6) situation /activity monitors. These monitors will be placed in strategic locations within the 9 -1 -1 Center to monitor multiple streams of data that affect 9 -1 -1 Center performance. The 9 -1 -1 Center staff will use these situation /activity monitors (along with integration of the new Sentinel 4 Telephone System) to monitor all calls that are coming into the Center, as well as Telecom municators that are currently on phone calls and the amount of time spent per call. Pairing this with the Carolina Recording System upgrade, a saturation map will be available for viewing where calls in the County are occurring. This will enable the 9 -1 -1 Center to identify heavy call volume in any area of the County, and move the needed emergency resources to that area before a call for assistance is made. This will enable staff to be proactive in getting resources to the most needed area, versus being reactive once a call for assistance is received. The Motorola /Intrado Advanced 911 (A911) Service is an advancement in the current Enhanced 911 (E911) service that is in place, and will allow the 9 -1 -1 Center to transfer voice calls and data for each 911 call to any A911 county in the state (including UNC Public Safety). This also assists staff in back -up planning for continuity of operations for the Orange County 9 -1 -1 Communications Center. Implementing A911 provides a means to reroute phone calls to a back -up center, or neighboring 9 -1 -1 Center so that the 911 service will continue to be available to Orange County in the event the 9 -1 -1 Center is compromised.